AI Product Manager at Applaudo

About You

You are an AI Product Manager passionate about transforming business challenges into AI powered solutions that deliver measurable value. You thrive at the intersection of product strategy, customer discovery, and Generative AI, working closely with stakeholders and engineering teams to design, validate, and continuously improve AI driven experiences. You enjoy facilitating workshops, translating complex business needs into clear product requirements, and rapidly prototyping AI solutions using modern AI technologies. You are collaborative, customer focused, and driven by delivering innovative products that solve real business problems.

Competencies You Bring to Applaudo

• Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, Business, Artificial Intelligence, or a related field is desired, or equivalent professional experience.
• Experience leading AI product discovery and requirements gathering with business stakeholders.
• Hands-on experience using Google Agent Development Kit (ADK) to design AI Agents.
• Experience deploying and validating AI solutions using Vertex AI Agent Engine.
• Strong understanding of conversational AI, including intent design, prompt engineering, fallback strategies, and escalation flows.
• Experience rapidly prototyping AI solutions using Large Language Models (LLMs) such as Claude, Gemini, or similar technologies.
• Proven ability to translate business requirements into AI product requirements and acceptance criteria.
• Experience facilitating iterative testing, gathering customer feedback and continuously refining AI Agents and conversational experiences.
• Strong stakeholder management, facilitation, communication, and presentation skills.
• Familiarity with GCP, Respond.io, SARA, or similar customer service and case management platforms is highly desirable.
• Advanced English proficiency.

Your Responsibilities at Applaudo

• Lead AI product discovery workshops to define business needs, AI agent personas, supported use cases, and acceptance criteria.
• Translate customer requirements into AI product specifications and conversational experiences.
• Design and rapidly prototype AI Agents using Google ADK and Generative AI technologies.
• Deploy and validate AI solutions using Vertex AI Agent Engine.
• Facilitate iterative feedback sessions to continuously improve prompts, AI workflows, and agent behavior.
• Design human in the loop processes to ensure quality, governance, and business validation.
• Create structured document ingestion templates and supporting artifacts.
• Drive stakeholder alignment and formal acceptance at each workstream gate.
• Collaborate closely with Engineering, Product, and customer stakeholders to ensure successful implementation and adoption of AI solutions.
• Manage customer expectations regarding AI capabilities, limitations, hallucination risks, and continuous product evolution.