Customer Growth Specialist at Uscreen

About Uscreen

Uscreen is a leading video monetization platform that empowers businesses to generate recurring revenue from their video content. Our platform consolidates various functionalities like hosting, community features, courses, email marketing, and app development into one cohesive, branded experience accessible across web, mobile, and TV. We believe that true growth comes not just from software, but from effective strategy and behavior. Our coaching-integrated product helps customers overcome common challenges such as incorrect pricing, underdeveloped email lists, or offers that lack market demand.

The Opportunity

We are seeking a dedicated Customer Growth Specialist to take ownership of a specific segment of smaller video businesses where retention needs improvement. This is a unique opportunity to directly impact revenue, being accountable for gross revenue retention first, followed by expansion, within your assigned cohort. Your role will involve designing and implementing scalable coaching solutions, rather than traditional 1:1 client management. This includes developing cohort programs, facilitating group sessions, conducting office hours, and initiating data-triggered outreach to at-risk businesses. You will be instrumental in building this new customer growth motion from the ground up.

Key Responsibilities

• Own gross revenue retention and expansion for an assigned segment of customers.
• Identify common patterns causing businesses in your cohort to stall and develop scalable coaching interventions.
• Lead group coaching sessions, cohort programs, and asynchronous coaching within our Membership+ offering.
• Guide customers through critical decisions impacting revenue, including pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics.
• Analyze customer data to proactively identify accounts at risk of churn and assess the effectiveness of interventions.
• Develop repeatable playbooks and session formats that will establish the foundation for scaling our customer growth efforts.
• Provide valuable insights to the Product and Success teams, leveraging your deep understanding of this customer segment.

Who We're Looking For

We are seeking an individual with a proven track record of growing online ventures or advising others on growth strategies. Whether you've managed marketing for a small business, coached founders, built your own audience, or worked within a membership/subscription business, what matters is your ability to pinpoint real constraints and offer candid advice. Specific qualifications include:

• 3 to 5 years of experience in coaching, consulting, customer success, or digital marketing, with demonstrable ownership of an outcome.
• Comfort in advising solo operators and small teams on growth strategies.
• Strong live facilitation skills for group sessions, workshops, webinars, and 1:1 calls.
• Proficiency in reading dashboards and forming informed opinions on retention curves, cohort behavior, and funnel conversion.
• Working fluency with AI tools for research, preparation, and synthesis. Our team regularly uses tools like Claude for session prep, data analysis, and creating coaching assets.
• Highly motivated by results-based compensation, with a third of the package being variable with no earning ceiling.
• Excellent, clear, and simple communication skills, capable of distilling complex ideas into plain language.

Bonus Points If You Have:

• Experience as a creator, coach, or small business owner yourself.
• Prior work with video businesses, online educators, or subscription and membership businesses.
• Knowledge of related platforms and tools such as Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta, and Instagram.
• Experience building scaled or one-to-many customer programs.

Challenges of the Role

We believe in transparency about the demanding aspects of this position:

• You will own a metric (retention) that you can influence but not fully control, as some customers may not act on advice.
• Retention is a lagging metric, meaning your efforts will take time to reflect in the numbers. Your first two quarters' targets will be guaranteed to account for this.
• The scaled coaching motion for this segment is new and will require you to build playbooks rather than inherit them.
• You will often deliver honest assessments to individuals deeply invested in their creations, requiring a specific kind of fortitude.

What We Offer

Uscreen is committed to providing a supportive and rewarding work environment:

• Flexible Paid Time Off (PTO) in addition to 8 company holidays.
• Opportunity to work as part of a remote, global team.
• Paid parental leave.
• Medical, dental, and vision insurance (for US based employees).
• Stipend for technology and home office expenses.
• Stipend for coworking space.
• Annual learning stipend to support continuous professional development.

Note: Benefits may vary based on location and local regulations. Final eligibility and coverage details will be provided during the hiring process.