Technical Account Manager- DACH at Camunda

About the Role

At Camunda, our Technical Account Managers (TAMs) serve as trusted technical advisors, partnering closely with our most strategic customers. Your mission is to help them transform their vision for process orchestration into measurable business value. In this highly impactful role, you will collaborate closely with clients from day one, navigating technical challenges, providing expert guidance, and ensuring our platform is adopted successfully at scale. Success is defined by building lasting relationships, accelerating customer outcomes, and making complex technology accessible to diverse teams. If you enjoy collaboration, solving unique problems, and empowering companies across various industries, we invite you to join our fast-growing and innovative Customer Success team.

What You Will Do:

• Act as the primary technical contact and trusted advisor for designated enterprise customers throughout their entire Camunda adoption lifecycle.
• Lead the design and execution of tailored technical adoption plans aimed at maximizing business results and guaranteeing long-term client success.
• Provide hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders, spanning from initial onboarding to ongoing operations.
• Proactively identify and mitigate execution risks by performing platform and solution health checks, managing escalations, and advocating for customer needs internally.
• Cultivate strong, collaborative ties with cross-functional Camunda teams, including Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales, to drive measurable results for our customers.
• Spend time on-site with accounts as needed for key milestones, which may involve up to 50% of time during busy periods to deepen partnerships and drive strategic initiatives.

What You Will Bring:

• A minimum of 3 years of experience working as a Technical Account Manager or a role with direct experience in enterprise software.
• Demonstrated technical proficiency: practical experience with a high level programming language (such as Java, C#, or Python) and pertinent enterprise software frameworks.
• A thorough understanding of modern solution architectures and their associated paradigms, with a focus on DevOps concepts, especially Kubernetes.
• A proven history of establishing trust and delivering advisory services to both technical and business stakeholders, with the ability to distill and explain intricate issues clearly to varied audiences.
• Strategic problem solving capabilities backed by a collaborative, impact-driven mindset, comfortable adapting approaches to specific customer scenarios.
• Willingness and flexibility to work on-site with clients as required by account needs, which may reach up to 50% during peak periods.
• Fluency in German.

Nice to Haves:

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
• Relevant industry certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA).
• Familiarity with Camunda products.

Company Overview

Camunda is the premier enterprise platform for agentic orchestration. We empower organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With inherent governance, auditability, and human oversight, Camunda provides the necessary control for enterprises to safely transition AI from experimental pilots into full production at scale. Trusted globally by over 700 organizations, including nine of the top ten US banks, Camunda assists enterprises in boosting operational efficiency, accelerating time to value, and enhancing customer experiences. We are currently evolving into an AI-first organization, built upon our proprietary platform, leveraging Agentic AI to automate intelligent processes and elevate human contribution across every team. Recognized on GP Bullhound’s Top 100 Next Unicorn list and certified by 2025 Great Place to Work, we are positioned as a visionary leader in the 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies and ranked 3rd in Flexa's 2026 Most Flexible Companies.

Compensation and Benefits

We offer competitive, fair, and transparent compensation. Salary ranges are dictated by location, with Standard and Major global tech hubs reflecting local market competition. Total Target Cash (base salary plus 100% variable target, where applicable) ranges are provided below, representing the minimum in a Standard market to the maximum in a Major market. Final offers are contingent upon skills, experience, and location, typically hiring near the lower end of the range to allow for professional growth:

• United States: $150,100.00 to $242,000.00
• United Kingdom: £94,200.00 to £155,000.00
• Singapore: S$186,400.00 to S$279,600.00

For candidates based elsewhere, employment is facilitated via Remote.com, our global employer partner, and a personalized Total Rewards Calculator will be provided by your Talent Acquisition Partner after the first interview. We also provide equity through our Virtual Stock Option Plan (VSOP) where applicable.

Benefits & Perks

We prioritize your wellbeing, growth, and connectivity with benefits designed globally and delivered locally where applicable:

• Remote & Flexible: Work from anywhere with a suitable setup, home office budget, co-working space support, and flexible time off for rejuvenation.
• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camunda Connection Budgets to support meetups during travel and local gatherings.
• Health & Wellbeing: Access locally customized healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible global benefit allowing you to invest in staying active, family care, personal passions, meaningful experiences, and financial wellbeing. The Live Well program will launch in 2026 and scale to €1,000 annually from 2027.
• Financial Security: Retirement and pension plans (often including company contributions), alongside life and disability insurance when relevant.
• Professional Growth: Access to up to $/€/£1,000 per year for self-directed learning, including courses, certifications, and books.

Note: Camunda utilizes AI tools in its hiring processes for application screening and interviews. We strongly promote an inclusive environment, respecting diverse cultures and backgrounds. All qualified applicants receive consideration without regard to protected characteristics.

Application Details

We are eager for your application to join Camunda's pivotal journey and make an impact on our story!

Legal & Compliance

Please be aware that scammers may impersonate Camunda regarding job opportunities. Camunda will only contact candidates using an email address ending in @ camunda.com or @ talent.camunda.com. We will never request sensitive financial information, bank details, or checks during the hiring process. Do not respond to suspicious messages. Camunda does not accept unsolicited agency resumes. For data processing information, refer to Camunda’s Applicant Privacy Policy.

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