Institutional Client Services (EU) at Binance

About Binance

Binance is a leading global blockchain ecosystem that powers the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 300 million people across 100+ countries for our industry-leading security, user fund transparency, high-speed trading engine, deep liquidity, and an unmatched portfolio of digital-asset products. Binance’s extensive offerings span trading and finance to education, research, payments, institutional services, and advanced Web3 features. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem, thereby advancing financial freedom and improving financial access for individuals worldwide.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional provides access to digital asset solutions for VIP clients and institutions. We collaborate closely with a diverse range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that delivers top-tier services to the most influential players in the crypto industry.

Responsibilities

• Serve as the primary point of contact, providing support to our highest-value customers and institutions across Binance’s various products.
• Deliver dedicated and prompt support to our institutional and VIP customers through different communication channels.
• Provide comprehensive guidance and support to VIP customers on integrating and effectively using Binance’s systems, including API usage.
• Act as the first line of support for all account and system-related issues.
• Represent VIP customers to internal teams, including account management, finance, risk, and product development.
• Collect customer feedback and manage projects aimed at implementing required product changes.
• Provide system and product updates to customers, ensuring they are well-informed of all major changes in a timely manner.

Requirements

• Minimum of 3 years of relevant experience in a client or trading desk support role within financial services.
• Solid understanding of trading platforms and exchanges, including knowledge of trading orders and execution processes.
• Proven ability to act as a client manager, capable of supporting client growth and business development.
• Understanding of crypto derivative trading products.
• Outstanding problem-solving skills with the ability to resolve issues effectively under high pressure.
• Excellent communication skills to facilitate seamless cross-departmental communication.
• Ability to participate in an on-call rotation, as required by business needs.
• Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders.
• Hands-on experience in API trading is a strong plus.
• A solid understanding of cryptocurrency concepts, such as blockchain transactions, is a strong plus.
• Knowledge of derivative and other trading products, such as futures, is a strong plus.

Why Binance

• Contribute to shaping the future alongside the world’s leading blockchain ecosystem.
• Collaborate with world-class talent within a user-centric global organization characterized by a flat structure.
• Engage in unique, fast-paced projects, enjoying a high degree of autonomy in an innovative environment.
• Thrive in a results-driven workplace that offers abundant opportunities for career growth and continuous learning.
• Receive a competitive salary and comprehensive company benefits.
• Benefit from a flexible work-from-home arrangement (note: the specifics of this arrangement may vary depending on the work nature of the business team).