Senior Customer Success Manager at Camunda

About Camunda

Camunda is the enterprise platform for agentic orchestration, empowering organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda provides enterprises with the control needed to move AI from pilots to production-safely and at scale. Trusted by over 700 organizations worldwide, including 9 of the top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver superior customer experiences. As a fully remote and global company, we are currently transforming into an AI-first organization built on our own platform. We utilize Agentic AI to automate, orchestrate intelligent processes, and elevate human contributions across every team. Camunda was named to GP Bullhound’s Top 100 Next Unicorn list, is 2025 Great Place to Work certified, recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies, and ranked 3rd in Flexa's 2026 Most Flexible Companies. We are growing rapidly and seeking top talent. If you desire meaningful work, visible impact, and a genuinely rare addition to your CV, we invite you to join us.

About the Role

As a Customer Success Manager at Camunda, you will be a strategic partner to a portfolio of enterprise customers, helping them convert complex process orchestration and automation goals into tangible, measurable outcomes. You will operate at the intersection of business impact and technical possibility, guiding customers through adoption, growth, and renewal while collaborating closely with Sales, Product, Engineering, Consulting, and Support teams. Upholding our FAITH values (Focus, Ambition, Integrity, Talent, Humor), you will apply clear thinking, honest partnership, and a bias for action to drive long-term success for both our customers and Camunda.

What You'll Be Doing

• Own a portfolio of enterprise customers and serve as their primary strategic partner from onboarding through renewal, aligning on goals, success measures, and an adoption roadmap that delivers real business value.
• Drive retention and expansion by managing the health, risk, and opportunities across your accounts, partnering with Sales and internal teams to secure renewals and identify significant growth opportunities.
• Lead structured customer conversations, such as onboarding sessions, success plan reviews, and value and health check-ins, connecting Camunda capabilities to customer outcomes in clear, business-friendly terms.
• Utilize data to convey the story, leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and provide informed recommendations for both customers and internal stakeholders.
• Project manage cross-functional work with Technical Account Managers (TAMs), Consulting, Product, and Support to unblock customers, resolve issues, and ensure complex programs advance.
• Contribute to our Customer Success practice by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as our team and portfolio grow.

What You Bring

• Ability and/or willingness to use our product.
• Relevant Experience: 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally working with enterprise customers.
• Relationship & Stakeholder Management: Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations.
• Commercial Awareness & Forecasting: Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment.
• Data-informed Decision-Making: Ability to interpret customer data (adoption, health signals, value metrics) and transform it into clear insights, priorities, and next steps for both customers and internal teams.
• Communication & Facilitation: Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment.

Nice-to-Haves

• Experience with orchestration, automation, or adjacent domains (e.g., process improvement, workflow, integration platforms) and/or technical products.
• Hands-on familiarity with Salesforce, Gainsight, or similar CRM/CS platforms for managing accounts, activities, and health.
• Experience working closely with technical counterparts (e.g., Solution Architects, TAMs, Engineering, or Product) to drive adoption and resolve complex issues.
• A track record of mentoring peers, contributing to playbooks, or helping shape how a Customer Success team operates.

What We Have to Offer

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth. For example, in the United States, the range is $143,400.00 to $231,200.00 USD.

Equity

We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you are based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, including a home office budget, co-working space support, and flexible time off to recharge when needed.
• In Person Connection: We invest in meaningful face time through our Annual Kickoff (e.g., Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, which include contributions to meetups while traveling, and local gatherings with fellow Camundi.
• Health & Wellbeing: Access to locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA)-a flexible, global benefit that empowers you to control your whole life, beyond work. This includes support for staying active, caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

Company Culture and Inclusion

"Everyone is welcome at Camunda" is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honor diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application! Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

AI in our hiring process

Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here.