Senior Customer Success Manager at Camunda at Camunda

About Camunda

Camunda is an enterprise platform for agentic orchestration, helping organizations coordinate AI agents, people, and systems across complex business processes. With robust governance, auditability, and human oversight, Camunda enables enterprises to safely and scalably move AI from pilots to production. Trusted by over 700 organizations globally, including 9 of the top 10 US banks, Camunda drives operational efficiency, accelerates time to value, and enhances customer experiences.

As a fully remote and global company, Camunda is transforming into an AI first organization, built on its own platform. They leverage Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Recognized on GP Bullhound’s Top 100 Next Unicorn list and a Visionary in the 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies, Camunda is also 2025 Great Place to Work certified and ranked 3rd in Flexa's 2026 Most Flexible Companies. They are growing rapidly and seeking top talent for meaningful work with visible impact.

About the Role: Customer Success Manager

As a Customer Success Manager at Camunda, you will serve as a strategic partner to a portfolio of enterprise customers. Your primary goal will be to help them translate complex process orchestration and automation objectives into measurable business outcomes. This role bridges business impact and technical feasibility, guiding customers through adoption, growth, and renewal. You will collaborate closely with Sales, Product, Engineering, Consulting, and Support teams. Upholding Camunda’s FAITH values (Focus, Ambition, Integrity, Talent, Humor), you will apply clear thinking, honest partnership, and a bias for action to ensure long term success for both customers and Camunda.

What You Will Be Doing

• Own and manage a portfolio of enterprise customers, acting as their main strategic partner from onboarding through renewal. This includes aligning on goals, success measures, and an adoption roadmap that delivers significant business value.
• Drive retention and expansion by actively managing the health, risks, and opportunities within your accounts. Partner with Sales and internal teams to secure renewals and identify valuable growth opportunities.
• Lead structured customer conversations, such as onboarding sessions, success plan reviews, and value and health check ins. These discussions will connect Camunda’s capabilities to customer outcomes using clear, business friendly language.
• Utilize data effectively to tell a compelling story, leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and provide informed recommendations to both customers and internal stakeholders.
• Project manage cross functional efforts with Technical Account Managers (TAMs), Consulting, Product, and Support teams to unblock customers, resolve issues, and ensure complex programs advance smoothly.
• Contribute to the Customer Success practice by sharing knowledge, mentoring peers, and helping refine playbooks, processes, and tooling as the team and portfolio expand.

What You Bring

• Ability and/or willingness to use the Camunda product.
• Relevant experience: 6+ years in Customer Success, Strategic Account Management, or customer facing consulting within B2B software, preferably with enterprise customers.
• Relationship and stakeholder management: Proven capability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome focused discussions.
• Commercial awareness and forecasting: Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and assessing risks and opportunities.
• Data informed decision making: Strong ability to interpret customer data (adoption, health signals, value metrics) and convert it into clear insights, priorities, and actionable next steps for customers and internal teams.
• Communication and facilitation: Excellent written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross functional collaborators in a remote first environment.

Nice to Haves

• Experience working with customers in financial services, banking, insurance, or other regulated industries.
• Familiarity with orchestration, automation, or related domains (e.g., process improvement, workflow, integration platforms) and/or technical products.
• Hands on experience with Salesforce, Gainsight, or similar CRM/CS platforms for managing accounts, activities, and health.
• Experience collaborating closely with technical counterparts such as Solution Architects, TAMs, Engineering, or Product to drive adoption and resolve complex issues.
• A track record of mentoring peers, contributing to playbooks, or helping shape Customer Success team operations.

Compensation and Benefits

Compensation

Camunda offers competitive, fair, and transparent compensation. Salary ranges are location based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, with hiring typically occurring in the first half of the range to allow for growth.

• United States: $119,600.00 to $192,800.00
• United Kingdom: £75,100.00 to £123,500.00
• Singapore: S$148,500.00 to S$222,700.00
• Canada: C$127,000.00 to C$208,800.00

For those based elsewhere, employment is facilitated via Remote.com, Camunda's global employer partner. A personalized Total Rewards Calculator will be provided after the first interview.

Equity

Camunda also offers equity where applicable through its Virtual Stock Option Plan (VSOP).

Benefits and Perks

Camunda invests in your wellbeing, growth, and ability to connect, providing globally designed and locally delivered benefits and perks.

• Remote and Flexible: Work from anywhere with your preferred setup, home office budget, co working space support, and flexible time off for recharging.
• In Person Connection: Opportunities for meaningful face time through annual Kickoffs (e.g., Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributions to meetups while traveling and local gatherings.
• Health and Wellbeing: Access to locally tailored healthcare, Modern Health for global mental wellbeing, and the Live Well Lifestyle Spending Account (LSA), a flexible global benefit launching in 2026 (scaling to €1,000 annually from 2027) for activities like staying active, family care, personal passions, experiences, and financial wellbeing.
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Professional Growth: Up to $/€/£1,000 per year for self driven learning, including courses, certifications, and books.

Additional Information

AI in Our Hiring Process

Camunda may use AI tools to assist in application screening and during the interview process. More information is available here.

Diversity and Inclusion

"Everyone is welcome at Camunda" is a core component of their culture. They strive to create an inclusive environment that empowers their people, honoring diverse cultures and backgrounds. Camunda is an equal opportunity employer, considering all qualified applicants without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability, or any other protected characteristics under applicable law.

Application Process

Camunda looks forward to your application and invites you to join their incredible journey to make an impact at a pivotal moment in their story.

Important Scam Warning

Candidates should be aware that scammers may impersonate Camunda regarding job opportunities. Camunda will only contact candidates from email addresses ending in @camunda.com or @talent.camunda.com. They will never ask for bank account details, checks, payment, or sensitive financial information during the hiring process. If you receive a suspicious message, do not respond, click links, or share personal information.

Note for Recruiting and Placement Agencies

Camunda does not accept unsolicited agency resumes. Please do not forward resumes to their careers site, employees, or any other Camunda contact unless specifically engaged for that search. Camunda will not pay fees related to unsolicited resumes.