Customer Experience Dental Lab Technicians - Removables at Dandy

Dandy is on a mission to revolutionize the expansive and traditional dental industry, a sector valued at over $400B. Supported by leading venture capital firms, we aim to simplify and modernize every facet of dental practice through advanced technology. As we expand globally, Dandy is developing the core operating system for dental offices worldwide. This empowers clinicians and their teams with innovative technology, cutting-edge tools, and exceptional support, enabling them to achieve more for their practices, their staff, and their patients.

About the Role

We are seeking experienced and dedicated Customer Experience Dental Lab Technicians specializing in Removables to join the Dandy team. In this role, you will leverage your extensive dental lab expertise to collaborate directly with clinicians on critical tasks such as patient scanning, case preparation, and design modifications. Your primary responsibility will be to deliver real-time technical support, ensuring high-quality outcomes and an outstanding experience for every doctor.

What You Will Do

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, guaranteeing optimal aesthetic and functional results for patients. You will offer expert guidance on complex cases and build customer confidence in our digital tools.
• Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and provide efficient, empathetic customer service.
• Facilitate Cross-Functional Communication: Act as a vital liaison between doctors and Dandy's lab teams, effectively translating clinical feedback into actionable production outcomes.

What We Are Looking For

• 3+ years of direct experience in a Dental Technician Role.
• 2+ years of experience with 3Shape CAD/CAM design, specifically including full and partial dentures cases.
• A deep understanding of digital dental workflows, including scan bodies, and best design practices.
• Technologically adept, with the ability to quickly learn and navigate various dental design platforms.
• Proven ability to establish rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Previous experience in a customer-facing lab role is preferred.
• Excellent verbal and written communication skills, capable of translating clinical and technical feedback into clear, actionable insights.
• Comfortable engaging with doctors live, whether through chat, phone, or video calls. You should be confident in real-time conversations, answering questions, and building trust quickly.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations concurrently.
• A desire to work within a fast-growing, rapidly changing, and fully-digital lab environment.
• Ability to meet tight deadlines while upholding exceptional quality standards across all cases.
• Available to work shifts that align with Australian Eastern Standard Time (AEST): 6 am - 3:45 pm AEST, 8 am - 5:45 pm AEST, or 10 am - 6:45 pm AEST.

For full-time positions, Dandy provides a comprehensive array of best-in-class, inclusive benefits tailored to each country of operation. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off. This ensures our team members are well-supported, regardless of their location.

Dandy is an equal-opportunity employer committed to fostering a diverse and inclusive culture that celebrates authenticity. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy fully complies with the Americans with Disabilities Act (ADA) and strives to create an accessible, inclusive workplace for all. If you require any accommodations for your interview or have questions, we are dedicated to meeting your needs.

Visit Dandy Careers for more information!

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Benefits & Compensation

A$64.8K – A$81K

Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience. Please note that compensation listed for U.S.-based roles applies only to candidates working in the United States. Candidates located outside the U.S. will have regionally adjusted compensation.