Customer Success Manager - MEA at Camunda

About Camunda

Join Camunda, a leading enterprise platform specializing in agentic orchestration for AI, people, and systems. Our technology enables organizations to coordinate complex, end-to-end business processes with robust governance, auditability, and human oversight. Camunda empowers enterprises to safely scale AI initiatives from pilot to production. Trusted by over 700 organizations globally, including top US banks, we help improve operational efficiency, accelerate time-to-value, and enhance customer experiences. As a fully remote and global AI-first organization, Camunda is transforming intelligent process automation. We're recognized on GP Bullhound's Top 100 Next Unicorn list, certified by Great Place to Work 2025, and ranked a Visionary in Gartner's 2025 Magic Quadrant for Business Orchestration. We're also ranked 3rd in Flexa's 2026 Most Flexible Companies. We seek top talent for meaningful work with visible impact.

About the Role

The Customer Success team at Camunda is crucial for long-term customer retention and satisfaction. As a Customer Success Manager (CSM), you will be a frontline advocate and strategic partner, dedicated to helping customers achieve their business goals. This role also significantly contributes to company growth through successful renewals and expansion opportunities.

What You'll Be Doing

• Become a trusted advisor to enterprise customers and key stakeholders in the MEA region. Align Camunda technology with their business strategies and goals.
• Develop comprehensive customer success plans, detailing KPIs, stakeholders, critical success factors, and product adoption strategies.
• Build strong, trust-based relationships with customers throughout their journey, maximizing the value of their Camunda investment.
• Champion customer-centricity within Camunda, enhancing retention, customer experience, and loyalty.
• Collaborate closely with the Sales team to identify and develop growth opportunities with existing customers, leveraging your trusted advisor status.
• Engage proactively with our Consulting, Support, and Engineering teams on product and support-related issues.
• Partner with Product Management and Marketing teams to develop best practices, influence product roadmap discussions, and foster customer references.

What You Bring

• Minimum of 2+ years of experience in Customer Success, Consulting, Account Management, or a similar enterprise software role.
• Demonstrated ability to drive both retention (GRR) and expansion (NRR) using value-based engagement strategies.
• Strong commercial acumen and a track record of influencing buying decisions and fostering account growth.
• Proven experience in building and effectively engaging with senior business and technical stakeholders, including C-level executives.
• Ability to manage complex, multi-stakeholder engagements across global organizations, complemented by strong program and project management skills.
• Extensive experience leading structured success planning, value management, and developing use case pipelines in enterprise environments.
• Demonstrated capability to translate strategic business goals into actionable customer success motions and contribute to developing or refining enterprise playbooks.
• Analytical skills to interpret customer data, identify trends, track success metrics, and provide data-driven recommendations.
• Technical aptitude for discussions around process orchestration, automation, cloud architecture, and modern software development practices.
• Fluency in both English and Arabic is required.
• Ability and willingness to effectively use the Camunda product.

Nice-to-haves:

• Prior experience in process automation, Business Process Management (BPM), or consulting.
• Previous experience with maturity assessments and strategic advisory in a customer-facing capacity.
• Strong understanding of software development methodologies, open-source ecosystems, DevOps practices, and cloud infrastructure.
• Experience using tools such as Salesforce, Gainsight, or other customer success platforms for adoption management and outcome tracking.

What We Have to Offer

Compensation

Camunda offers competitive, fair, and transparent compensation, with location-based salary ranges. Annual Total Target Cash (base salary + variable target) varies by market. Final offers are dependent on skills, experience, and location. Examples include: United States ($119,600-$192,800), United Kingdom (£75,100-£123,500), and Singapore (S$148,500-S$222,700). For other locations, hiring is via Remote.com, and a personalized Total Rewards Calculator will be provided.

Equity

Equity is offered where applicable through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

Camunda invests in your wellbeing, growth, and connection with globally designed and locally delivered benefits, including:

• Remote & Flexible Work: Enjoy the freedom to work from anywhere with a home office budget, co-working space support, and flexible time off.
• In-Person Connection: Opportunities for meaningful in-person interactions through annual kickoffs, team offsites, and Camundi Connection Budgets.
• Health & Wellbeing: Access to locally tailored healthcare, global mental wellbeing support via Modern Health, and a flexible Live Well Lifestyle Spending Account (LSA) for a holistic approach to wellbeing, launching in 2026 and scaling to €1,000 annually from 2027.
• Financial Security: Benefit from retirement and pension plans (with company contributions) and relevant life and disability insurance.
• Professional Growth: Receive up to $/€/£1,000 annually for self-driven learning, including courses, certifications, and books.

At Camunda, diversity and inclusion are celebrated. We foster an inclusive environment where everyone is empowered. As an equal opportunity employer, we ensure all qualified applicants receive consideration regardless of gender, race, ethnicity, religion, belief, sexual orientation, age, disability, or other protected characteristics.

We encourage you to apply and join Camunda's journey, making a significant impact. Please note: Camunda may utilize AI tools for application screening. Apply today!