Japanese Speaking Database Support Engineer at Supabase

About Supabase

Supabase is a Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

Supabase is seeking an experienced, fluent Japanese-speaking Database Support Engineer to join our Support Team. In this role, you will help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You will work closely with customers and engineering, contributing to product quality and developer experience based on real-world usage. This position is ideal for someone who thrives in asynchronous, fast-paced environments and is excited about building developer tools that scale to millions.

What You Will Be Responsible For

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored guidance to our most advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
• Ask smart, targeted questions that transform incomplete reports into actionable cases.
• Communicate clearly and empathetically with customer users of all levels, especially during high-impact or time-sensitive situations.
• Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
• Mentor junior team members and help raise the overall standard for support quality.

You Might Be a Good Fit If You

• You have 6+ years in technical support, backend engineering, Site Reliability Engineering (SRE), or similar roles.
• You know PostgreSQL deeply, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
• You are strong in high-performance SQL and query optimization.
• You are comfortable troubleshooting complex setups, including multi-tenant schema patterns.
• You can debug edge functions and understand distributed system behavior when failures become tricky.
• You have handled data migration issues (e.g., pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
• You have hands-on experience with cloud hosting providers like AWS.
• You are comfortable in terminal and Linux environments.
• You thrive in high-volume situations and can form and test assumptions quickly.

Additional Requirements

• Must be a fluent bilingual Japanese/English Speaker.
• Must have experience supporting complex technical products in Japanese with native speakers.
• Ideally located in Japan, but location is flexible as long as you can work during Japan business hours.

What We Offer

• Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
• ESOP: Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we are building together.
• Tech Allowance: Use this budget to set up your ideal work environment (laptop, monitor, headphones, or whatever helps you do your best work).
• Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family's health are important to us.
• Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It is a highlight of our year.
• Flexible Work: We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• Professional Development: Every team member receives an annual education allowance to spend on learning (courses, books, conferences, or anything that supports your growth).

About the Team

Supabase was born remote and open source first. We believe our globally distributed team is our secret weapon in building tools developers love. We have approximately 400 team members across 60+ countries, speaking 20+ languages. With over $1B raised (including a $500M Series F), and 540,000+ community members, we move fast, build in public, and use what we ship. If it is in your project, we probably use it in ours too. We believe deeply in the open source ecosystem and strive to support, not replace, existing tools and communities.