GFCO Program Manager at Coinbase

About Coinbase

At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This is not a place for complacency; it is a place to be pushed past your perceived limits. If you are ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first company, though it is not remote-only. Employees should expect to attend quarterly in-person working sessions called "surges."

Learn more about working at Coinbase.

Team and Role Overview

The GFCO Programs team serves as the end-to-end directly responsible individual (DRI) for the financial crimes compliance operations experience and automation across Coinbase's global product and entity footprint. Our team is responsible for designing, governing, and continuously improving compliance operations using AI-first principles. This ensures regulatory soundness, protects Coinbase, and delivers a superior experience for our customers. We collaborate closely with Central Compliance, Compliance Technology, Engineering & Architecture (EAA), GFCO Operations, Analytics, Workforce Management (WFM), Financial Crimes Data Intelligence (FCDI), and Legal to translate regulatory obligations and operational opportunities into scalable, durable programs across all compliance workstreams, products, and jurisdictions. This includes Suspicious Activity Monitoring (SAM), Enhanced Due Diligence (EDD), Screening, and Complaints.

As a GFCO Program Manager (L6), you will act as a senior, independent program owner within GFCO Programs. You will own one or more complex compliance program verticals end-to-end. You will operate with a high degree of autonomy, drive alignment with Director+ stakeholders, and lead programs that involve five or more cross-functional teams, which may include external partners. You will function as a thought partner to GFCO leadership and serve as the connective tissue between Compliance Technology, EAA, Operations, WFM, and Central Compliance.

What You'll Be Doing

• Own the end-to-end program strategy, planning, and execution for one or more complex GFCO compliance program areas, such as SAM/CAR automation, EDD volume reduction, Complaints, Operations, or New Jurisdictions & Launches.
• Develop and drive program charters, roadmaps, and governance frameworks for long tail, multi-constraint programs, especially those involving external regulatory commitments.
• Lead cross-functional delivery across 5+ XFN teams (Compliance Tech, EAA, Ops, WFM, Legal, Analytics) and drive alignment at the Director+ level.
• Translate regulatory obligations, operational gaps, and model performance signals into actionable, prioritized program strategies using an Eliminate -> Optimize -> Automate framework.
• Own launch readiness for new products, jurisdictions, and entity expansions, ensuring AML obligation mapping, tooling updates, procedural guidance, and training content are complete before go-live.
• Proactively identify and resolve program risks, manage competing priorities with transparent trade-off recommendations to GFCO leadership, and guarantee no surprises during regulatory examinations.
• Drive WFM-vetted cost savings projections across automation and operational efficiency initiatives, maintaining accountability for reporting only confirmed actuals.
• Manage the intake discipline for your program area, ensuring all automation requests, tooling changes, and resource asks are entered through formal intake channels with documented requirements and testing plans.
• Author and maintain high quality strategy and decision documents (P/PSs, RAPIDs, charters) that inform Director/VP level decision making.
• Manage the feedback loop between automation outputs, QC findings, alert productivity data, and investigator feedback, fostering continuous improvement in both the automation model and upstream alerting systems.
• Lead Code Yellow equivalent responses within GFCO, such as major lookback events, regulatory deadline responses, or Sev2 volume surges.

What We Look For

• 8+ years of program or project management experience, with at least 3 years focused on financial crimes compliance, AML, BSA/AML operations, or a related regulatory field.
• Demonstrated capacity to independently drive large scale, multi stakeholder programs in a regulated environment with minimal supervision.
• Deep understanding of AML/CFT program operations, including SAM/TMS, EDD, Screening, and SAR filing workflows, and the underlying technology landscape that supports them (e.g., TMS, CMS).
• Experience navigating Known Problem / Unknown Solution environments characterized by many constraints (like critical resource gaps or external regulatory commitments).
• Strong strategy and storytelling capabilities, with the ability to create clarity through well crafted charters, roadmaps, and decision documents for Director+ audiences.
• A proven track record of driving operational efficiency and cost savings through automation programs, supported by rigorous measurement and WFM validated outcomes.
• Proficiency in program management tools (Asana, Jira, Smartsheet) and data tools (Looker, Snowflake, Google Sheets).
• Exceptional communication and stakeholder management skills, with comfort influencing at the Director and VP levels.
• A Bachelor's degree is required, with fields in Business, Technology, Operations, Finance, Law, or a related discipline preferred.
• References are required for L6+ roles.

Pay Transparency Notice

Base salary varies by location. Total compensation may also include equity and bonus eligibility and benefits (medical, dental, vision, 401(k)). The annual base salary range (excluding equity and bonus) is $166,345 to $225,055 USD.

Disclosures

• Application Limit: Candidates may submit a maximum of 3 applications within a 6 month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.
• Accessibility: Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Benefits for U.S. Employees

• Medical Plan, Dental and Vision Plan with generous employee contributions
• Health Savings Account with company contributions each pay period
• Disability and Life Insurance
• 401(k) plan with company match
• Wellness Stipend
• Mobile/Internet Reimbursement
• Volunteer Time Off
• Fertility Counseling and Benefits
• Generous Time off/Leave Policy
• The option of getting paid in digital currency

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