Senior Manager, Revenue Operations, Training at Dandy

About Dandy: Revolutionizing the Dental Industry

Dandy is a high-growth venture-backed company committed to transforming the massive $400B dental industry. Our mission is to simplify and modernize every aspect of dental practice operations through innovative technology. By building the operating system for dental offices globally, we empower clinicians and their teams with cutting edge solutions, innovation, and unparalleled support to enhance their practices, improve patient care, and achieve greater success.

About the Role: Senior Manager, Revenue Operations, Training

We are actively seeking a talented Senior Manager, Revenue Operations, Training to join our expanding team. This crucial role within our Revenue Operations department focuses on operationalizing our Revenue organization and driving efficiencies essential for scalable growth. You will specifically support and scale our Training Team, which is responsible for customer onboarding, often referred to as “Activation,” and guiding customers through their critical first 30 days.

As the RevOps partner to Training leadership, you will be instrumental in operationalizing all facets of revenue operations for the training function. This includes ensuring our teams have the necessary processes, systems, insights, and incentives to maximize customer success and revenue impact. Your work will create the operational backbone that facilitates consistent customer activations, faster time to value, and promotes repeat customer ordering.

What You'll Do: Key Responsibilities

• Own comprehensive Revenue Operations support for the Training team, spanning from contract signing through a customer’s initial 30 days.
• Translate company wide revenue strategies into clear, actionable operating plans specifically for the Training team.
• Collaborate closely with Sales, Marketing, Training, and central RevOps teams to ensure seamless alignment across the entire customer lifecycle.
• Design, refine, and automate workflows to enhance efficiency within the Training function.
• Develop robust reporting and dashboards to provide transparent visibility into customer lifecycle health and pinpoint opportunities for improvement.
• Provide operational support for a team poised for international expansion into multiple countries within the next 12 months.
• Partner with Training team leadership to drive significant conversion improvements throughout the post sales funnel, from Contract Signed to Customer Graduation.

What We're Looking For: Qualifications & Experience

• 6-8+ years of proven experience in Revenue Operations, Sales Operations, Customer Operations, or other related operational fields.
• Demonstrated expertise in supporting customer onboarding, activation, or early lifecycle revenue motions.
• Strong command of CRM systems, particularly Salesforce, and analytics tools such as Looker and Hex.
• A clear ability to translate strategic objectives into scalable, operational processes.
• Exceptional analytical acumen, communication skills, and stakeholder management capabilities.
• Prior experience in fast paced, high growth environments is highly preferred.
• A proactive mindset, operating with urgency and ownership, comfortable navigating ambiguous situations.

Benefits & Compensation at Dandy

For full time positions, Dandy provides a wide array of best in class, comprehensive, and inclusive benefits, specifically tailored to each country where we operate. Our local benefits packages typically include:

• Healthcare and dental coverage
• Mental health support and parental planning resources
• Retirement savings options (e.g., 401(k) / Retirement Plans)
• Generous paid time off

We are dedicated to ensuring our team members are well supported, regardless of their location. The salary range for this role is $150,975, $183,000, with additional equity offered as part of the compensation package. Actual compensation will vary based on factors such as candidate’s location, skills, qualifications, and experience. Please note that the compensation listed for U.S. based roles applies exclusively to candidates working within the United States. Candidates located outside the U.S. will receive regionally adjusted compensation.

Commitment to Diversity & Inclusion

Dandy is an proud equal opportunity employer. We are devoted to fostering a diverse and inclusive culture that values authenticity and enables us to succeed as one team. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy fully complies with the Americans with Disabilities Act (ADA), committed to creating an accessible and inclusive workplace. Should you require any accommodations for your interview or have questions, we are here to support your needs.

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