Trading Operations Associate - West Coast Remote at Alpaca

Who We Are:

Alpaca is a global leader in agent-first brokerage infrastructure, headquartered in the US. We provide services for stocks, ETFs, options, crypto, fixed income, and 24/5 trading. As a licensed financial services company, Alpaca serves hundreds of financial institutions across 40 countries, managing over 10 million brokerage accounts. Our diverse global team comprises experienced engineers, traders, and brokerage professionals dedicated to opening financial services to everyone. We are committed to open-source contributions, fostering a vibrant community, and enhancing our award-winning, developer-friendly API and robust infrastructure. Alpaca is backed by $400 million in funding from top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, and Y Combinator.

Our Team Members:

Our dynamic team of over 400 members is globally distributed, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond. We seek passionate individuals aligned with our core values: Stay Curious, Have Empathy, and Be Accountable, who are ready to make a significant impact during Alpaca's rapid growth.

Your Role:

As a Trading Operations Associate, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, best execution practices, trade surveillance, and high-touch order handling. You will build and maintain strong client relationships by proactively monitoring trading activity to ensure smooth operations. This role involves collaborating with trading operations desks, IT, and compliance teams to resolve issues and offer relevant market insights. You will also ensure all trading activities comply with regulatory requirements, identify and address potential risks, and gather client feedback to enhance services and tools. The expected coverage hours for this role are 11:00 AM - 8:00 PM ET.

Key Responsibilities:

• Customer Support:
  • Deliver high-quality support to enterprise-level clients via phone, email, and chat.
  • Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
  • Assist clients with troubleshooting and technical issues to ensure seamless operations.
• Trading Services:
  • Monitor client accounts and trading activity for anomalies, providing timely alerts and support.
  • Stay informed on market developments and trading infrastructure to offer relevant guidance and insights.
  • Monitor corporate actions, including dividends, stock splits, and mergers, ensuring accurate and timely communication and resolution.
• Collaboration and Feedback:
  • Work closely with trading desks, operations, IT, and compliance teams to efficiently address and resolve client issues.
  • Collect client feedback and share insights with product development and management teams to refine services and tools.
• Compliance and Risk Management:
  • Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.
  • Proactively identify and address potential risks associated with client operations and trading processes.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• At least 2-3 years of experience in brokerage operations, trading, or a related field.
• Proven experience in customer support, relationship management, and trading services.
• Demonstrated experience with trading platforms and equities trading, and familiarity with FIX protocol. Options experience is a plus.
• Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain within the first 6 months.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Excellent English written and verbal communication skills to interact with internal and external stakeholders.
• Proficient verbal communication skills in a language other than English; Japanese or Korean are a plus.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• High ethical standards and a commitment to maintaining confidentiality.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy.