Solutions Architect, Public Sector at GitLab

Solutions Architect, Public Sector Role Overview

As a Public Sector Solutions Architect at GitLab, you will serve as a trusted advisor to U.S. government customers. Your primary goal is to help these customers understand how GitLab's Enterprise Edition and DevSecOps platform can effectively address their real business and mission outcomes. You will take ownership of the technical evaluation and validation phases of the sales cycle, guiding clients through proofs of concept and demonstrating value. This involves connecting GitLab's modern software development, operations, and cloud capabilities to measurable client value. You will collaborate closely with the sales team and various cross-functional GitLab groups, providing technical guidance from the initial conversation through to successful deployment, and acting as a dedicated customer advocate internally for Product, Sales, and Marketing teams.

What You Will Do

• Engage with public sector customers, both onsite and remotely, to supply technical expertise and guidance throughout the pre-sales process, which includes delivering tailored demos, technical presentations, and hands-on workshops.
• Partner with the sales team to design and execute account strategies aimed at increasing GitLab adoption within government agencies.
• Manage the technical evaluation process, encompassing the design and delivery of Proof of Concept (POC) and Proof of Value (POV), providing support for tenders and audits, and offering technical input for proposals.
• Lead the development of Customer Success Plans to capture technical success criteria and necessary handoff details from the pre-sales phase, ensuring a seamless transition to deployment and adoption.
• Cultivate and strengthen relationships with both technical and business stakeholders to turn them into advocates for GitLab within their respective organizations.
• Act as the internal customer advocate by channeling insights and feedback to Product, Sales, Marketing, and other relevant GitLab departments to influence product roadmap and messaging.
• Continuously maintain and expand your knowledge of GitLab and related technologies, including modern software development, operations, and cloud practices, and generate reusable assets and examples for customers and partners.
• Execute Value Stream Assessments to pinpoint opportunities for customers to improve their software delivery pipelines using GitLab.

What You Will Bring

• A background in technical pre-sales, consulting, or information technology roles, preferably serving U.S. public sector or federal customers, where you have guided clients through solution design and evaluations.
• Hands-on familiarity with GitLab and modern software development and operations practices, such as CI/CD, DevSecOps, and automation.
• Experience with cloud computing platforms and associated technologies, particularly within regulated or security conscious environments.
• The proven ability to link technical solutions to tangible business or mission outcomes and to advise senior stakeholders on potential trade offs and strategic options.
• Strong, confident skills in communication and relationship building, including leading client meetings, demos, and value focused discussions in close partnership with sales and cross-functional teams.
• A proactive willingness to learn, seek feedback, and build new skills, such as familiarity with GitLab's Solutions Architect handbook and associated resources.

About the Team and Company

This Public Sector Solutions Architect role is situated within GitLab's Solutions Architect team. This team consists of trusted technical advisors who assist government customers in understanding, evaluating, and adopting the GitLab DevSecOps platform. The team operates in a distributed manner, collaborating asynchronously across time zones using GitLab and our handbook-first methodology to share knowledge, best practices, and reusable examples. You will help the team tackle unique public sector challenges, such as compliance, security, and mission critical software delivery, while contributing customer insights that directly shape our product development.

How GitLab Supports Full-Time Employees

We offer benefits designed to support your health, finances, and general well-being, including:

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

We welcome applications from candidates at varying experience levels. We recognize that not every candidate will meet every single requirement, and we encourage you to apply if you are excited about the role. Our goal is to create an inclusive environment where diverse perspectives thrive.

Hiring Guidelines

GitLab hires team members globally. While all our roles are remote, some may require specific location based eligibility. Our Talent Acquisition team is available to answer any location related questions after the recruiting process begins. GitLab is an equal opportunity workplace, committed to merit based hiring regardless of race, gender, religion, sexual orientation, national origin, or other protected characteristics.