Onboarding Coach at Cloudbeds

At Cloudbeds, we are not just building software, we are transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. We empower hoteliers to transform their operations and elevate their commercial strategy using a unified platform that integrates with hundreds of partners. We operate with a completely remote team, allowing you to work alongside global innovators to build AI-powered solutions that address hoteliers' most significant challenges.

Role Impact: Onboarding Coach

As an Onboarding Coach, your mission is to deeply understand the hospitality industry and empathize with our clients to effectively demonstrate how the Cloudbeds system simplifies their operations. You will be a dedicated partner to our clients and their properties, ensuring every interaction goes the extra mile, much like a dedicated guest experience.

Your core responsibilities involve training clients on the system, customizing the platform to meet the specific needs of their hospitality business. By asking insightful questions, you will guide clients to a complete understanding and confidence in using the system during the onboarding process.

Customer Onboarding Team Focus

As part of our Customer Onboarding Team, you will actively contribute to realizing our company motto: “more reservations, happier guests.” Our team is close-knit and highly collaborative, dedicated to providing exceptional support and ensuring a seamless onboarding journey for every customer we serve.

What You Will Bring to the Team

• Facilitate client onboarding, training, and ongoing support through video, phone, and email channels.
• Resolve customer inquiries and troubleshoot escalated issues across multiple support channels.
• Collaborate with the Sales team to clearly define success metrics, demonstrate return on investment, and drive client retention.
• Cultivate strong client relationships to foster loyalty and increase product adoption.
• Develop an expert-level understanding of Cloudbeds' product suite and evolving customer needs.
• Contribute to the creation of training materials and stay current with all system enhancements.
• Accurately record activities within Salesforce, gather critical feedback, and share insights for product improvements.

What Sets You Up for Success

• Exhibit the ability to clearly articulate product offerings and synthesize customer feedback for internal teams.
• Effectively share customer insights and potential opportunities across different departments to ensure company alignment.
• Manage multiple projects or client accounts efficiently, requiring strong organizational and proactive skills.
• Empower clients to become fully self-sufficient during and after the onboarding process.
• Deliver exceptional communication marked by deep empathy and a customer-focused approach.
• Possess over one year of hospitality experience in roles such as Front Desk Agent or Revenue Manager.
• Have a minimum of two years of relevant experience in customer-facing positions.
• Demonstrate fluency in both English and Portuguese.
• Proficiency in Spanish is also considered an advantage.

Note: Applicants must submit their CV/Resume in English.

Work Authorization

Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.

Your Journey with Cloudbeds

Behind Cloudbeds' groundbreaking technology is a dedicated team redefining hospitality possibilities. We are a collective of over 650 members across more than 40 countries, uniting elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve problems others have found too complex. Our diverse team speaks over 30 languages, yet we share one common language: a passion for innovation and travel.

From pioneering breakthroughs in machine learning to fundamentally changing how hotels operate, we are not just observing the future of hospitality. We are actively coding, designing, writing, and shipping it. If you are prepared to work alongside some of the brightest minds in technology who are deeply committed to using AI to transform a trillion dollar industry, this represents an extraordinary opportunity.

Cloudbeds Awards & Recognition

Cloudbeds has received numerous accolades, including:

• Winner, Hotel Management Software | HotelTechAwards (2026)
• Overall 10 Best Places to Work | HotelTechAwards (2026)
• Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
• Finalist, Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
• Most Loved Workplace® Certified (2024)
• Deloitte Technology Fast 500 (2024)

Our Benefits

• Remote First, Remote Always
• Paid Time Off in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses via Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer celebrating the diversity of our global team. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. We ensure persons with disabilities receive reasonable accommodations throughout the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is necessary for the job application or interview process, please contact our HR team at (858) 201-7832 or email [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter when needed as a reasonable accommodation for hiring.

Notes to Staffing Agencies

To all Staffing and Recruiting Agencies: Our Careers Site is exclusively for individuals seeking employment at Cloudbeds. Staffing agencies and individuals being represented by an agency are not authorized to use this site or submit applications, and any such submissions will be treated as unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not liable for any fees associated with unsolicited resumes or applications.