Customer Experience Dental Lab Technician - Removables at Dandy

About Dandy

Dandy is revolutionizing the massive and outdated dental industry, an industry valued at over $400 billion. Backed by some of the world's premier venture capital firms, our ambitious mission is to modernize every aspect of dental practice through technology. As we expand globally, Dandy is building the operating system for dental offices worldwide, empowering clinicians and their teams with cutting-edge technology, innovation, and world-class support to achieve more for their practices, people, and patients.

The Role: Customer Experience Dental Lab Technician - Removables

We are seeking experienced and dedicated Customer Experience Dental Lab Technicians - Removables to join the Dandy team. In this role, you will leverage your deep dental lab expertise to work closely with clinicians on vital tasks, including patient scanning, case preparation, and design modifications. Your primary function will be to deliver real-time technical support, ensuring excellent quality outcomes and providing an outstanding experience for every doctor.

What You Will Do

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient results. You will offer expert guidance on complex cases and build strong customer confidence in our digital tools.
• Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication: Act as the vital link between doctors and Dandy lab teams, successfully translating clinical feedback into actionable production results.

What We Are Looking For

• A minimum of 3 years of experience in a dental technician role.
• At least 2 years of specialized experience in 3Shape CAD/CAM design, covering both Implant and Crown & Bridge cases.
• A thorough understanding of digital dental workflows, including implant systems, scan bodies, and industry best design practices.
• Technological aptitude with the proven ability to quickly learn and navigate new dental design platforms.
• Demonstrated success in building strong rapport with clinicians, providing empathetic support, and professionally managing complex concerns.
• Previous experience in a customer facing lab environment is preferred.
• Exceptional verbal and written communication skills, with the capacity to convert clinical and technical feedback into clear, actionable insights.
• Comfort and confidence in participating in live conversations with doctors via chat, phone, or video calls, allowing you to quickly build trust.
• Strong independent problem solving abilities and the capacity to manage multiple complex conversations concurrently.
• A genuine desire to work within a fast growing and continuously evolving fully digital laboratory setting.
• The ability to meet stringent deadlines while consistently maintaining exceptional quality across all cases.
• Native or near native fluency in the local market language, complemented by strong knowledge of local dental norms and terminology. English fluency is also required for effective global collaboration.

Shifts and Compensation

Available shifts include: 11 am - 8 pm CEST and 12 pm - 9 pm CEST. For full time positions, Dandy offers a wide range of best in class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off, ensuring our team members are supported wherever they live and work. Compensation ranges from €27.2K to €34K, and the role offers Equity. Please note that actual compensation varies based on location, skills, qualifications, and experience. The compensation listed for U.S.-based roles applies only to candidates working in the United States; candidates outside the U.S. will receive regionally adjusted compensation.

Our Culture and Commitment

Dandy is proud to be an equal opportunity employer. We are dedicated to fostering a diverse and inclusive culture that values authenticity. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy fully complies with the Americans with Disabilities Act (ADA). We strive to create an accessible and inclusive workplace for everyone. If you require any accommodations for your interview or have any questions, please let us know; we are committed to meeting your needs.

Data Privacy Notice: By applying, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in compliance with our Privacy Policy and GDPR regulations. You retain the right to access, correct, or request deletion of your data anytime by contacting Privacy Requests.