IT Support Specialist at Applaudo

About Applaudo

You are an IT professional who enjoys providing exceptional technical support and ensuring the smooth operation of end-user technology. You thrive in fast-paced environments, collaborating with users and internal teams to ensure hardware, software, and IT assets are properly configured, maintained, and supported. You are passionate about delivering outstanding customer service, maintaining operational efficiency, and continuously improving IT processes. You take ownership of technical issues, communicate effectively, and proactively identify opportunities to enhance the overall user experience.

What You Will Bring to Applaudo

We are looking for someone who possesses the following competencies:

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related field is desired, or equivalent professional experience.
• 2+ years of hands-on experience in IT Support, Help Desk, or similar technical support roles.
• Strong knowledge of Windows, Ubuntu, macOS, and endpoint management tools.
• Experience with Mobile Device Management (MDM) solutions and software maintenance.
• Basic knowledge of network connectivity, access point administration, and IT equipment setup.
• Experience working with ticketing systems and Microsoft Office Suite.
• Familiarity with IT asset inventory management, software license administration, and vendor coordination.
• Experience supporting IT onboarding and offboarding processes.
• Intermediate English proficiency (written and verbal).
• Excellent customer service, communication, troubleshooting, and problem-solving skills.

What You Will Be Accountable For

Your responsibilities will include:

• Managing and maintaining the company’s IT asset inventory, including computers, monitors, peripherals, and related equipment.
• Providing technical support for hardware, software, and end-user devices through both remote and onsite assistance.
• Responding to user requests, troubleshooting technical issues, and ensuring timely resolution while delivering an excellent support experience.
• Administering access points and supporting network connectivity for local users.
• Performing preventive and corrective maintenance on computers, operating systems, and software applications.
• Managing software licenses and ensuring compliance with organizational IT policies.
• Executing IT onboarding and offboarding processes, including equipment provisioning, account setup, and asset recovery.
• Coordinating with external IT vendors when required to resolve technical issues or support infrastructure needs.
• Documenting incidents, support activities, asset changes, and technical resolutions within the organization’s ticketing system.
• Contributing to the continuous improvement of IT support processes and operational efficiency.