Project Manager Remote - EMEA at Alpaca

Project Manager Role at Alpaca

As a Project Manager at Alpaca, a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and fixed income, you will play a crucial role in coordinating with enterprise customers worldwide. Your primary function is to guide integrations from initial concept to successful launch by aligning technical teams, managing timelines, and mitigating risks to ensure all deliverables meet strategic objectives.

You will act as the internal voice of the customer, bridging the gap between enterprise clients and Alpaca's internal departments.

Key Responsibilities

• Own end to end project management for enterprise launches utilizing Alpaca's brokerage APIs, covering equities, crypto, options, and more.
• Collaborate with external stakeholders, including product, engineering, and compliance teams, to accurately scope, plan, and execute integration timelines.
• Work cross-functionally with internal teams such as BD, engineering, legal, compliance, operations, and customer success to resolve issues and ensure resource alignment.
• Facilitate weekly partner check-ins, actively driving action items and ensuring consistent progress toward key deliverables.
• Track and report on project status, identifying risks and dependencies, which you will communicate to both internal leadership and partner stakeholders.
• Assist partners in navigating necessary onboarding requirements, such as KYC, AML, and regulatory disclosures.
• Document processes and continuously refine onboarding frameworks to support the scaling of future partner integrations.

Internal Contribution

Internally, the Project Manager is vital for providing the best context of a partner to multiple teams, especially leadership. In this highly collaborative role, the ideal candidate must demonstrate strong communication, troubleshooting, solutioning, and proactiveness.

Key Responsibilities Detail

• Serve as the face of Alpaca to some of the largest enterprise businesses in their respective regions.
• Provide transparent updates to Alpaca’s leadership team regarding successes, blockers, and implemented solutions.
• Stay current on internal product development timelines and work closely with technical teams to roll out new features to partners.
• Establish yourself as a subject matter expert on Alpaca’s API and collaborate with fintech companies around the globe.
• Ensure feature requests from partners are effectively communicated to technical teams and are appropriately prioritized.
• Support the success team by providing advice on integration items, including new products.
• Solutionize for partners targeting key regions Alpaca is focusing on, helping drive the company mission to open financial services to everyone on the planet.
• Create internal and external resources that can be leveraged by both partners and internal teams.

Must Have Qualifications

Experience & Business Acumen

• A minimum of 2 years of enterprise level business project management experience, featuring strong process, analysis, design, and documentation skills.
• Superior verbal and written communication skills in English to drive goal clarity, set expectations, and collect feedback.
• Proven problem-solving ability and meticulous attention to detail to ensure high quality output while meeting deadlines.
• Flexibility and adaptability when working with customers across the world.
• Familiarity and keen interest in FinTech, financial markets, and investing applications.
• A background in sales and customer success, with a focus on enhancing the customer experience.
• Previous experience in training or enablement.

Technical & Industry Knowledge

• Familiarity with the brokerage or stocks experience.
• Familiarity with crypto experience.
• Technical background including:
• Familiarity with Metabase.
• Experience with modern APIs, such as REST and Websockets, Server Sent Events.
• Experience with enterprise software implementations.
• Proficiency in technical troubleshooting skills.
• Experience with issue management systems like JIRA and API logging tools.
• Familiarity with Postman and curl requests.
• A startup mindset is highly valued.

Compensation & Benefits

• Competitive Salary and Stock Options.
• Health Benefits.
• New Hire Home Office Setup: A one time USD 500 stipend.
• Monthly Stipend: USD 150 per month provided via a Brex Card.

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

How to Apply

Interested to build your career at Alpaca? Get future opportunities sent straight to your email by creating an alert. To apply for this job, please fill out the following fields: First Name, Last Name, Email, Phone, and Country. Note that the application portal includes a large list of country codes for selection.