Manager, WFM Compliance Operations at Coinbase

Are you ready to contribute to the most impactful work of your career at Coinbase? We are intensely focused on our mission to increase economic freedom. We are seeking a senior Workforce Management (WFM) leader who possesses deep expertise in workforce forecasting, capacity planning, and compliance operations. This role requires exceptional communication and leadership skills to operate at an executive level.

As a strategic operator, you will be central to our evolution from a technically driven WFM function to a strategic, AI-informed capability, ensuring WFM earns a seat at every critical planning conversation.

What You Will Be Doing (Key Responsibilities):

• Lead AI-informed capacity planning, incorporating hybrid human-AI staffing models, scenario planning, and automation driven productivity assumptions into workforce strategy across Compliance lines of business and new product launches.
• Serve as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision ready narratives for CX, Finance, and Compliance leadership without needing hand holding.
• Build trusted partnerships across Operations, Finance, Product, Legal, and Compliance, driving alignment on workforce priorities, regulatory planning, and resourcing tradeoffs across competing stakeholder demands.
• Develop and manage cost models and Operational Expense forecasts for Compliance Operations, integrating AI/automation driven productivity gains and scenario based risk planning.
• Identify and drive opportunities within Compliance Operations by gathering data, building the business case, communicating recommendations, and leading initiatives from concept through execution.
• Lead execution of strategic and tactical plans to ensure operational and regulatory targets are met consistently, providing clear tradeoff visibility to leadership when capacity or compliance risks emerge.
• Create multi scenario staffing plans for Compliance Operations that model tradeoffs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, Cost Effectiveness, and AI/automation leverage.
• Extend WFM strategic expertise to adjacent teams (Risk & Controls, Programs, P&E), acting as a center of excellence for resource planning methodology across the broader organization.
• Periodically brief senior and executive leadership on WFM performance, capacity risk, regulatory readiness, and the strategic direction of the function.

What We Look For In You (Requirements):

• 5 or more years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles, specifically involving direct accountability for regulated or compliance driven operations within financial services or fintech.
• Proven stakeholder leadership ability: demonstrating a capacity to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Operations, and senior CX leadership without holding positional authority.
• Executive level communication skills: possessing the ability to translate complex workforce dynamics, regulatory risk, and capacity tradeoffs into crisp, decision ready narratives for senior and executive leadership independently.
• Expertise in capacity planning, forecasting, and scenario modeling in complex back office environments, including designing staffing models that account for AI/automation driven productivity assumptions.
• Experience operating in, or actively transitioning a team toward, an AI informed workforce model, including capacity planning in environments where AI agents contribute to operational output.
• Proven drive for operational excellence in regulated environments, being able to navigate ambiguity, manage high stakes compliance requirements, and deliver results under regulatory scrutiny.
• Strong analytical skills, with a passion for metrics and data, and the ability to translate quantitative insights into strategic recommendations that influence business decisions.
• Highly flexible and adaptable to the evolving needs of a high growth and fast paced organization experiencing rapidly evolving regulatory and operational conditions.
• Experience with modern WFM platforms such as Assembled or comparable, and BI tools like Looker or Hex.

Nice To Haves:

• Experience designing or running a two tier model, consisting of senior internal strategists and a managed BPO execution layer.
• Familiarity with AI/automation tooling in an operational or WFM context, such as agentic workflows, LLM assisted forecasting, or low code automation platforms.
• SQL experience and/or data fluency sufficient to independently query and validate workforce data.
• Experience within the Tech or Fintech industry.
• A consulting background.

Disclosures and Benefits:

Application Limit: Candidates may submit a maximum of 3 applications within a 6 month period.

Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

Benefits for U.S. Employees:

• Medical Plan, Dental and Vision Plan with generous employee contributions.
• Health Savings Account with company contributions each pay period.
• Disability and Life Insurance.
• 401(k) plan with company match.
• Wellness Stipend.
• Mobile/Internet Reimbursement.
• Volunteer Time Off.
• Fertility Counseling and Benefits.
• Generous Time off/Leave Policy.
• The option of getting paid in digital currency.