Team Lead, Digital Design at Dandy

Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role: Team Lead, Digital Design

As a Team Lead, Digital Design, you will be responsible for managing, coaching, and mentoring a dedicated team of digital designers. Your primary goal is to drive operational excellence through effective KPI and metric management. A critical aspect of your leadership will be cultivating a positive team environment that embodies the Dandy Drivers, which are fundamental to our work, growth, and success.

Key Responsibilities

Managing & Coaching

• Lead a team of 10-15 digital designers.
• Oversee Focus Area scheduling, shifts, training, and time off (PTO & STO).
• Monitor individual quality and performance through regular audits.
• Provide continuous Performance Management & Coaching to designers through 1:1s and feedback sessions, fostering improvement.
• Establish and track development plans for all unscheduled designers.
• Identify and leverage internal resources when support is needed.
• Understand designer career goals and document their growth plans.

Metrics & Performance

• Possess a deep understanding of Dandy's business metrics used to evaluate the design workforce for both quality and UPD. Articulate each team member's performance against these metrics.
• Collaborate with leadership to define quality and throughput targets, ensuring your team consistently meets them.
• Ensure team alignment with established systems and processes, escalating major issues for broader system updates and adjustments as necessary.

Fostering a Culture of Success

• Promote an inclusive, positive, and high-performing team culture.
• Enhance team engagement through team-building activities, celebrating both collective achievements and personal milestones.
• Manage front-line sentiment and workplace concerns in partnership with leadership and human resources to ensure a safe, respectful, and positive working environment.

Cross-Functional Collaboration

• Communicate clearly and effectively with other teams and leadership.
• Collaborate efficiently across functions to resolve problems and maintain alignment.
• Share updates, surface issues, and build strong working relationships across various teams.

Project & Process Ownership

• Take full ownership of change management initiatives and effectively guide your team through transitions.
• Propose recommendations for process improvements.
• Deliver high-quality work on team or department projects.
• Utilize sound judgment and root cause analysis when approaching problem-solving.

Subject Matter Expertise

• Act as a primary knowledge resource for your area of expertise.
• Apply structured decision-making to support and enhance team outcomes.

What We're Looking For

• Strong design experience in CAD/CAM dental workflows, coupled with deep knowledge of your product line and a proven track record of consistently high quality and throughput.
• Demonstrated ability to share knowledge, mentor peers, and actively support the development of others.
• Proficiency in identifying teammates' strengths, spotting areas for improvement, and delivering constructive, actionable feedback.
• Adept at prioritizing tasks, managing workload distribution, and adapting swiftly to changing business needs.
• Willingness to thrive in a high-velocity, evolving environment while maintaining a positive and solutions-oriented mindset.
• Comfort working with multiple systems and an eagerness to quickly learn new tools and processes.
• Excellent communication skills, with the ability to tailor your message effectively for both peers and leadership.
• A collaborative mindset, fostering strong working relationships across diverse teams.
• Willingness to engage hands-on to address problems, setting a positive example for the team.
• Intellectual curiosity and a proactive approach to continuous learning and problem-solving.
• Strong written and spoken English proficiency.

Bonus Points For

• Prior experience in directly managing, mentoring, training, and/or informally leading others within a production environment.
• Experience in facilitating peer learning or team discussions to enhance skills and processes.
• Familiarity with data and spreadsheets for tracking performance or workflow metrics.

Benefits at Dandy

For full-time positions, Dandy offers a comprehensive suite of best-in-class, inclusive benefits packages, tailored to each country where we operate. Our local benefits typically include:

• Health Insurance (covering healthcare, dental, and mental health support)
• Paid Parental Leave resources
• Retirement savings options (e.g., 401(k) / Retirement Plans)
• Generous paid time off

Dandy is proud to be an equal-opportunity employer, committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. We fully comply with the Americans with Disabilities Act (ADA) and are dedicated to creating an accessible, inclusive workplace. If you require accommodations for your interview or have questions, please inform us, and we will meet your needs.

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