Senior Engagement Manager - EMEA Remote Ireland; Remote, Germany; Remote, Spain; Remote, United Kingdom at GitLab

Senior Professional Services, Engagement Manager at GitLab

As a Senior Professional Services Engagement Manager, you will be critical in driving GitLab’s growth across the EMEA region. You will achieve this by structuring services engagements that foster true partnership and shared success with our customers. Your role involves leading the design, positioning, and closing of outcome-oriented professional services engagements, translating complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes.

Reporting to the Senior Manager of Engagement Management, EMEA, you will operate at the intersection of technical solutioning and customer requirements, tailoring every engagement to meet unique needs and objectives. In your initial year, a key focus will be building trusted advisor relationships with technical leaders and partners to successfully integrate professional services into account strategies, from the earliest discovery phases through final successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Examples of Project Scope

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities directly with customer needs.
• Partnering with account executives, solutions architects, and delivery leaders to convert complex DevSecOps transformations into clear, actionable implementation roadmaps and Statements of Work (SOWs).

What You Will Do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders.
• Conduct discovery sessions with prospects and Systems Integrators to fully grasp current state capabilities, requirements, and desired business outcomes.
• Design outcome-oriented services proposals ensuring alignment between GitLab capabilities and customer success metrics and objectives.
• Structure engagements and commercial proposals to deliver clear outcomes, while maintaining flexibility for staff augmentation and packaged offerings as necessary.
• Develop custom scoped SOWs and staffing plans for complex implementations, collaborating with technical architects and delivery leadership to ensure deliverability.
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies within the specific context of customer requirements.
• Gain agreement on scope and price while expertly guiding customers through commercial terms, procurement processes, and contracting structures.
• Manage project and account level escalations, guaranteeing rapid resolution and maintaining high customer confidence.
• Proactively position consulting, training, success tiers, and additional solutions to ensure successful outcomes and long-term customer retention.
• Facilitate solutioning sessions, including implementation roadmapping, enterprise strategy discussions, and executive level requirements gathering.
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the entire engagement lifecycle, from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring every engagement is deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition regarding federal requirements and compliance frameworks, and by feeding valuable customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities supporting critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services through sharing trends, feedback, and suggestions that enhance go-to-market content and operational processes.

What You Will Bring

• Proven progressive experience structuring, scoping, and selling professional services engagements within the EMEA region.
• Demonstrated success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom Statements of Work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Highly effective communication and interpersonal skills paired with executive presence, capable of building trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is committed to designing and structuring services engagements that set our customers up for successful, long term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers.

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Note: We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

Hiring Guidelines and Application

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. We are proud to be an equal opportunity workplace and an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status, or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

To apply, please provide the following details: First Name, Last Name, Email, Phone, Country, Phone.