Billing Support Specialist at Supabase

About the Role

We are seeking a Billing Support Specialist to take a critical role in shaping our billing experience. You will own customer billing inquiries across EMEA, working directly with customers and cross functionally with our Billing Engineering team. Beyond resolving issues, you will help identify patterns, improve workflows, and contribute to product enhancements that scale. This role is ideal for someone who thrives in async, fast paced environments and is excited about helping millions of customers.

What You Will Be Responsible For

• Provide initial and timely responses to all support cases across a variety of topics, from billing or pre sales requests to usage optimization or disputes
• Debug and identify user specific issues such as failed payments, unsettled invoices, and payment extensions
• Triage support cases, including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
• Identify where internal tooling might be developed or obtained to improve support efficiency
• Reproduce issues, create test cases, and improve test coverage if you have experience with testing

You Might Be a Good Fit If You

• Have experience in customer support, with 2+ years providing billing support to technical customers
• Have excellent communication skills and fluency in English
• Can communicate clearly across both technical and non technical audiences
• Have experience in async or globally distributed teams
• Are comfortable navigating ambiguity and moving quickly
• Are proficient in SQL (a bonus)

What We Offer

• Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no offices, but we provide a WeWork membership or co working allowance you can use anywhere in the world.
• ESOP: Every team member receives equity ownership in the company. We want everyone to share in the upside of what we are building together.
• Tech Allowance: Use this budget to set up your ideal work environment, including laptop, monitor, headphones, or whatever helps you do your best work.
• Health Benefits: We cover 100% of health insurance for employees and 80% for dependents, wherever you are.
• Annual Off Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible Work: We operate asynchronously and trust you to manage your own time.
• Professional Development: Every team member receives an annual education allowance to spend on learning, including courses, books, conferences, or anything that supports your growth.

About the Team

We were born remote and open source first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members
• 60+ countries
• 20+ languages spoken
• Over $1B raised, including a $500M Series F
• 540,000+ community members

We move fast, build in public, and use what we ship. We believe deeply in the open source ecosystem and strive to support, not replace, existing tools and communities.