Senior Business Operations Manager at Clutch

About the Role

Clutch is at a pivotal moment, growing significantly year over year, and we need more connective tissue to keep pace. We are hiring a Senior Manager, Business Operations to connect the commercial side of the house, so the teams that win, onboard, and retain our customers work from the same facts and toward the same goals.

This role sits in Finance and is a people manager role. You will lead the Revenue Operations (RevOps) team and act as an operating partner to senior leaders across Sales, Marketing, Customer Success, Implementation, People, and Finance. Together with the RevOps team, you own the shared language of the business (definitions, data, and processes) so commercial teams make decisions from one view of it.

When something important does not have an owner yet, it lands with you: a partnership strategy, a new commercial model, or pricing and margin guidance for leadership. This is a fast moving startup. We are building toward a much larger company but we are not one yet, and most of this role has no playbook. You will define the process, build the tool, and hand it to the team. If you want established structure, this likely is not the role for you.

About the Team

You will report to the Director of Business Operations and work directly with senior leaders across the company as a neutral partner to every function rather than an advocate for one. Your work will be visible, and it will significantly influence how we make commercial decisions.

You will lead a small, high ownership RevOps team that runs the systems and data our commercial teams depend on, and creates leverage for them to do their jobs even better. The team does not just own systems. They build automation, tooling, and processes, and they are close partners to Sales and Marketing. You will coach them, set priorities, and open up more strategic scope, while giving them real autonomy.

What You Will Do

Within 3 months, you will:

• Learn the business end to end: the revenue funnel, the customer lifecycle, how each commercial team works day to day, and where decisions get stuck
• Build trust with your RevOps team: learn the work they own, and set priorities and team rhythms together
• Deliver the first version of client level margin and cost to serve, the analysis that grounds our pricing strategy
• Develop a first point of view on pricing and packaging for revenue leadership, built on that analysis
• Put AI to work in your own workflow from week one, and identify the first set of manual, repetitive processes across the commercial teams worth automating

Within 6 months, you will:

• Stand up a first version of a deal desk, including an approval workflow, pricing and discount guardrails, and standard commercial terms
• Partner with Sales and Marketing leaders as they prepare for the monthly business review: pressure test their plans and point out risks, then solve them with the RevOps team by creating new processes, tooling, or automation
• Build on the strength of the RevOps team: prioritize its roadmap against business outcomes and take on more strategic work together
• Launch your first AI enabled workflows or automations that remove manual reporting or reconciliation for the commercial teams, with time saved tracked

Within 9 months, you will:

• Have a team whose output and standards hold, with the processes, tooling, and automation you have built running without you in the room
• Have AI enabled, self serve tooling that commercial teams use day to day, with measurable time savings
• Be the person leadership trusts to pick up the next important thing that does not have an owner yet

What You Will Bring

• 5 to 8 years of total experience that combines consulting or banking with time as an operator inside a company
• Experience managing people: you have coached individual contributors, given direct feedback, made tough talent calls, and built team rhythms
• Startup experience. You have worked in a fast moving, ever changing environment where structure was not already there, and you built it. This is not a role for someone whose experience is only at large, established enterprises.
• Strong analytical and financial modeling skills, including forecasting. You are very comfortable building models in spreadsheets from scratch, and they hold up to scrutiny. You use AI to move faster and sharpen your work, and you have the foundational modeling knowledge to know when its output is wrong.
• Data first and self sufficient. You open the dataset before you build the slide, you are always looking for more data to test an idea, and you are comfortable getting into raw data yourself. You use AI to analyze it faster and know enough to check its work.
• Commercial acumen: you can read commercial terms, spot the problematic ones, and reason about pricing, discounting, margin, and deal structure
• A clear communicator who can walk an executive through a messy problem and leave them with a decision, and who is just as effective working alongside an AE, a CSM, or an engineer
• Comfort with ambiguity. When something is not set up yet, your instinct is to build it, not to wait for it. You create structure, manage competing priorities, and pivot when things change.
• Relentless follow through: you close loops, and people stop checking on what you have said you will do
• A partner's temperament: you challenge constructively without taking sides, you surface problems early, and you resolve cross team conflict without escalating it

Nice to haves:

• Industry experience in fintech, financial services, lending, banking, or credit unions

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What Is In It For You

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable Off Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a stake in our success, so you will receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work related trips and co working.
• Health Coverage: Prioritize your well being with comprehensive health and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.

Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting edge technologies and user centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member focused service inherent to credit unions.

Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our organization participates in E Verify.

A Note About AI at Clutch

We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you will bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools, our goal is to get to know how you think, solve problems, and communicate. Once you are in the seat, bring on the prompts.

Salary Transparency

• US Tier I (SF, NYC, LA, Seattle): $152,000 - $180,000
• US Tier II (All Other): $136,000 - $160,000

Actual pay may vary based on qualifications, skills, experience, and location. Base salary does not include bonus, equity, or benefits, which are offered in addition as applicable. Applications will be accepted on an ongoing basis.