Player Support Representative (Chinese/English) at Yodo1

About the Role

Yodo1 is hiring a Player Support Representative who is fluent in both Chinese and English to support our Chinese and English language games. In this role you will engage, grow, and support player voices through Player Support.

Who We Are

At Yodo1, we do not just grow games, we help turn them into household names. With billions of downloads across our portfolio, we have spent more than a decade shaping the growth of iconic titles. From helping first time creators monetize their debut games, to bringing world class IPs from Hasbro, Paramount, Legendary, and Sony Pictures into the hands of top studios such as Rivergame, Candivore, 37Games, and Tencent Studios, we have proven what is possible when creativity meets global expertise.

Yodo1 Games is raising the bar: transforming great titles into lasting franchises that define gaming for generations. Drawing on experience with successes like Transformers: Earth Wars, Rodeo Stampede, and Ski Safari, we provide the systems, partnerships, and global reach that help visionary developers build worlds players will return to for decades.

Joining Yodo1 Games means more than a job, it means becoming part of a team that lives and breathes games, works with some of the most talented creators in the industry, and is driven by a mission to shape the future of gaming. We love games. We play games. And together, we grow games that last.

What We Believe and How We Work

We believe in the future and power of the mobile gaming industry and that everyone deserves an equal opportunity to build a life they love through games, from anywhere in the world. We believe you know when and where you do your best work. We are fully remote by design and we WFA: Work From Anywhere. We do not impose hours or limit time off. We are driven by performance and we experiment often. We care about impact, not titles.

Who We Are Looking For

We are looking for a Player Support Representative fluent in both Chinese and English to support our Chinese and English language games. You are:

• Focused on impact. You understand the 80/20 rule and focus on activities that matter.
• Performance driven and growth oriented. You have an intrinsic will to succeed while unafraid to try, fail, and learn by experimenting with new approaches and testing ideas.
• Cooperative. You help others succeed; you give and receive feedback well.
• Relentlessly curious. You ask questions.
• Humble. You ask for help; you are quick to admit and learn from your mistakes.
• SMART. You work and communicate in ways that are Specific, Measurable, Actionable, Relevant, and Time bound.

What You Will Do

• Handle player inquiries across channels including email, in game ticketing, live chat, and social media
• Maintain and update the player facing knowledge base and FAQ
• Collaborate with QA, dev, and community teams to surface recurring issues and player sentiment
• Monitor support metrics such as response time, resolution rate, and CSAT, and hit SLA targets
• Identify patterns in player feedback and contribute to product improvement proposals

Requirements

• Native level Chinese and exceptional English writing and communication skills
• A strong interest in gaming, particularly mobile gaming
• Experience in player support and familiarity with CS tools such as Zendesk, AiHelp, WeChat, and similar
• Ability to empathize with frustrated players while staying solution oriented

Nice to Have

• Experience moderating or managing online communities such as Discord, QQ, Douyin, or forums
• Prior experience with social media management or organizing community events

What We Offer

• Compensation. We pay based on qualifications, experience, and fit for the role. We provide an allowance to purchase your own device or equipment and offer variable compensation through our annual bonus program.
• Growth. We offer an environment where you will have the trust and freedom to try, fail, learn fast, and make a real impact while accelerating your career, and where anyone with a great idea can pitch it directly to our management team.
• WFA. Work from anywhere in the world, travel when and where you like, get paid in your currency of choice, and enjoy flexible hours and unlimited paid time off.
• Community. Work with an energetic, fast learning, supportive, and diverse team of Yodies across six continents and 30+ countries who share and support new ideas and get things done.

Ready to change the game for mobile game developers and build your career from anywhere?