IT Enterprise Applications Engineer, Zuora/NetSuite at GitLab

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps, empowering organizations to boost developer productivity, enhance operational efficiency, reduce security and compliance risks, and accelerate digital transformation. Trusted by over 50 million registered users and more than 50% of the Fortune 100*, GitLab enables faster and more secure software delivery. Our products' principles reflect our team's work ethic, as we embrace AI as a key productivity multiplier, expecting all team members to integrate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is a place where careers flourish, innovation thrives, and every voice is valued. Our high-performance culture is driven by strong values and continuous knowledge exchange, allowing team members to reach their full potential while collaborating with industry leaders on complex challenges. Join us to co-create the future as we build technology that revolutionizes software development globally.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An Overview of This Role

As an IT Enterprise Applications Engineer at GitLab, you will be instrumental in ensuring the smooth operation of critical business processes that underpin the company's sales, procurement, accounting, and scaling efforts. Your primary focus will be on NetSuite and Zuora Revenue, where you will build and support the necessary systems, configurations, workflows, and code. This work is vital for maintaining the efficiency, compliance, and reliability of processes such as Quote to Cash, Procure to Pay, and Record to Report.

You will join the Enterprise Applications G&A team, reporting to the Senior Manager, G&A Systems. This role involves close collaboration with business stakeholders to convert operational needs into sustainable technical solutions. It is an excellent fit for individuals who desire ownership over both day-to-day administration and long-term system enhancements. You will work autonomously on problems of medium complexity, ensure SOX-compliant change management, contribute to system roadmap decisions, and support the team in delivering scalable application support within a fully remote work environment.

What You’ll Do

• Administer and configure NetSuite and Zuora Revenue to effectively support GitLab's business processes and compliant system operations.
• Translate evolving business needs into precise technical requirements, workflows, customizations, and application changes designed to enhance process efficiency.
• Partner closely with Finance teams, business systems peers, and other stakeholders to ensure applications function as intended and meet operational demands.
• Support SOX-compliant change management protocols, including diligent documentation, governance, and strict adherence to data, security, and legal guidelines.
• Manage inbound integrations and data flows across various enterprise systems, actively troubleshooting issues within the broader ERP and revenue systems landscape.
• Contribute code, customizations, and integrations within development environments, following GitLab's SDLC practices and internal engineering standards.
• Conduct thorough code reviews and support the delivery of maintainable, well-documented technical solutions aligned with team guidelines.
• Lead small-scale projects and actively contribute to team planning for new features, process improvements, and strategic system roadmap decisions.

What You’ll Bring

Core Requirements

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent professional experience.
• 3-5 years of hands-on experience in a system administration role, ideally within an enterprise SaaS software model.
• Extensive administrator experience with NetSuite and Zuora Revenue, including:
• Intermediate knowledge of NetSuite data objects, workflows, custom fields, and custom forms.
• Ability to troubleshoot and comprehensively understand the integration landscape feeding into and from our ERP.
• Understanding of NetSuite SuiteScripting and SQL is considered a significant advantage.
• Proven SOX experience, including successfully engaging with auditors to provide effective walkthroughs of system processes.
• Strong foundational business process knowledge of finance and accounting operations, such as procure to pay and record to report, is highly preferred.
• Proficiency in Zuora Revenue (RevPro) Administration: Configure and maintain revenue rules, POB templates, SSP allocations, and accounting treatments to ensure ASC 606 compliance across multi-element arrangements.
• Expertise in Data Integration & Pipeline Management: Manage inbound data flows from upstream billing and CRM systems (e.g., Zuora Billing, Salesforce), including staging table validation, error triage, and resolution of held transactions.
• Experience with Revenue Close & GL Reconciliation: Support period-end close processes, including general journal entry generation, GL account mapping, revenue waterfall review, and subledger-to-ERP reconciliation (e.g., NetSuite).
• Strong Troubleshooting & Exception Management skills: Investigate and resolve revenue processing exceptions, contract modifications, reallocation events, and data quality issues throughout the order-to-revenue lifecycle.

Preferred Skills

• Secondary system knowledge is a plus, including Salesforce, DocuSign CLM, Zuora Billing, Coupa, Zip, Navan, Workday, ADP, Ironclad, Xactly, and Workato.
• Familiarity with GitLab SDLC and DAP.
• Knowledge of Claude tools (Claude cowork, Claude code, & MCP) is a plus.
• Proficiency with VSCode, Git, and Javascript.
• Multiple industry certifications are preferred.
• Prior experience in a public company and with SOX ITGC controls is preferred.

About the Team

The Enterprise Applications team is responsible for many of GitLab’s core internal business systems, including platforms like Salesforce, Zuora, NetSuite, Navan, and Zip. The team supports the essential processes that enable the business to operate at scale. Working asynchronously across a distributed environment, the team introduces new capabilities, maintains production stability, and upholds compliance requirements for critical applications. This work is central to a key opportunity: continuously improving how business systems connect, automate, and support reliable operations as GitLab continues its growth trajectory.

How GitLab Supports Full-Time Employees

• Comprehensive benefits package designed to support your health, finances, and overall well-being.
• Flexible Paid Time Off.
• Access to Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund for continuous learning.
• Paid Parental Leave.
• Home Office Support.

Please note that we welcome interest from candidates with varying levels of experience, and many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, we encourage you to apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.