Website Designer Specialist at Cloudbeds

At Cloudbeds, we are not just building software; we are transforming the hospitality industry. Our platform powers hotels across 150 countries, handling billions in annual bookings. We help hoteliers improve operations and upgrade their commercial strategy using a unified, AI-powered platform that integrates with hundreds of partners. We are looking for a superstar to join our Professional Services Team as a Website Designer Specialist.

As a Website Designer Specialist, you will bring our motto, "more reservations, happier guests," to life by providing outstanding customer account management and designing exceptional websites for our global clientele.

What You Will Do

• Conceptualize and use a consultative approach to create high-quality, professional hospitality websites through our in-house website builder.
• Manage website onboarding projects and service delivery timelines across multiple accounts.
• Maintain all records and manage task management systems related to website service delivery.
• Engage directly with diverse customer profiles via video calls, emails, and voice calls.
• Assist with scoping website services or answering questions from prospective customers.
• Investigate website errors or support issues, researching and proposing service improvements.
• Manage internal escalations and coordinate with internal teams to provide updates or resolve customer concerns.
• Successfully onboard customers and launch quality websites efficiently by following internal standard procedures and collaborating with the design team.
• Utilize graphic design tools to create visual elements consistent with customer branding.
• Be resourceful, able to research and develop content to build websites quickly.
• Be passionate about serving customers from all over the world and dedicated to providing genuine customer service.
• Act as a problem solver, resolving and manage customer complaints effectively.
• Stay current with website trends and web development techniques that best engage consumers.
• Ability to handle multiple deadline-driven pressures.
• Contribute to the development of website service improvement processes and projects.

Key Competencies

• Creativity, possessing a keen eye for design and high attention to detail.
• Effective execution and management of multiple website projects with varying processes in a timely manner.
• Effective communication and Emotional Intelligence: strong written and verbal communication skills, coupled with deep empathy for customers and their success.
• Ability to lead and collaborate with a diverse team of different personalities.
• Openness to general changes, improvements, and process updates.
• Highly organized, proactive, a self-starter, and a team player with a drive to continually improve processes.

What You Will Succeed With (Requirements)

• 1+ years of experience in Website Design and Development is preferred.
• 1+ years of experience with HTML and CSS is preferred.
• Experience with Adobe Photoshop and Canva is preferred.
• Experience with a CMS such as WordPress, Drupal, or Duda is preferred.
• Background in customer service or professional services onboarding is beneficial.
• Excellent communication skills and a positive attitude.
• Strong problem-solving skills and emotional management abilities.
• Excellent internet/wifi connection is required.
• Fluency in both English and Spanish is required.

Work Authorization Note: Applicants must currently be authorized to work in the location where the position is located without requiring visa sponsorship. Cloudbeds is currently unable to provide sponsorship for work visas.

What to Expect: Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team redefining what is possible in hospitality. We consist of 650+ team members in over 40 countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges no one else has dared to tackle. Our diverse team speaks 30+ languages, united by a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing hotel operations, we are not just watching the future of hospitality unfold; we are coding, designing, writing, and shipping it.

If you are ready to work alongside some of the brightest minds in tech, obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com.

Cloudbeds Awards

• Winner, Hotel Management Software | HotelTechAwards (2026)
• Overall 10 Best Places to Work | HotelTechAwards (2026)
• Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
• Finalist, Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
• Most Loved Workplace® Certified (2024)
• Deloitte Technology Fast 500 (2024)

Discover Our Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity of our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.

To all Staffing and Recruiting Agencies

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