Senior Professional Services Engineer Remote, Netherlands; Remote, Spain; Remote, United Kingdom at GitLab

Senior Professional Services Engineer at GitLab

As a Senior Professional Services Engineer at GitLab, you will work directly with customers to deliver installation, migration, training, and advisory services, helping them successfully adopt GitLab. You will lead engagements ranging from single-node Omnibus installations to building large reference architectures utilizing Infrastructure as Code (IaC) and Configuration as Code (CoC).

Your responsibilities include guiding customers through migrations from other systems to GitLab SaaS or self-managed deployments, and helping them make practical decisions to enhance reliability, security, and daily workflows. You will collaborate closely with customers and GitLab's product and engineering teams to drive customer success and provide valuable feedback that improves GitLab and its service delivery.

In this role, you will manage multiple projects simultaneously, mentor other Professional Services Engineers, and help streamline processes to ensure consistent outcomes in a fully remote and largely asynchronous environment.

Project Examples

• Designing and delivering GitLab installations and reference architectures using tools like Terraform and Ansible across major cloud providers.
• Leading migrations to GitLab SaaS or self-managed GitLab, and converting customer feedback into actionable improvements for GitLab's product and engineering teams.

What You Will Do

• Deliver GitLab Professional Services engagements, encompassing installation, migration, training, and advisory services across all GitLab capabilities.
• Plan and execute deployments, from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
• Lead migrations from various source systems to GitLab SaaS or self-managed GitLab, assisting customers in adopting secure and reliable workflows.
• Partner with Engagement Managers and Project Managers to enhance delivery consistency, eliminate friction, and continuously refine delivery processes.
• Act as a trusted technical advisor to customers, translating their goals and constraints into practical implementation plans and clear next steps.
• Interface with GitLab's product and engineering teams to resolve customer blockers and share feedback to improve GitLab features and services.
• Mentor Associate and Intermediate Professional Services Engineers, offering technical guidance, helping remove blockers, and supporting increased autonomy.
• Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing direction to other engineers.

What You Will Bring

• Professional experience with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes.
• Professional exposure to two or more cloud providers, including Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
• Experience using, deploying, or configuring GitLab, with a solid understanding of Git and source control workflows.
• Strong grounding in Security / AI technologies.
• Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.
• Proven ability to independently manage one or more projects and lead and direct other Professional Services Engineers on complex engagements.
• Strong written and verbal communication skills in English, with the capacity to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.
• Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and trade offs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.
• Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values.

About the Team

Senior Professional Services Engineers join GitLab's Professional Services team. You will collaborate closely with Engagement Managers and Project Managers to deliver consistent results and work with GitLab's product and engineering teams to incorporate customer feedback and improve GitLab. Professional Services operates in a fully remote and largely asynchronous environment, collaborating across different regions and time zones.

The team's challenge is to support customers with a wide range of architectures and deployment models while maintaining high-quality delivery and setting customers up for long-term success.

Remote Status

Remote-Global

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note: We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies show that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines

GitLab hires new team members in countries around the world. All roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.