Risk Operations Agent (AMER. US Timezone) - 8-months Contract at Binance

Role Overview: Risk Operations Agent (AMER. US Timezone) - 8-months Contract at Binance

Binance’s Risk team is seeking an experienced Risk Operations Specialist to implement effective risk strategies for the Binance platform and its users. This full-time remote role in Mexico City, Mexico, is for an 8-month contract position and operates in alignment with US timezones. You will be responsible for reviewing predetermined fraudulent, email, and SMS alerts, as well as service requests, to identify potential fraudulent account activity. You will conduct investigations using various resources, including customer contact, account activity reviews, assessing account ratings, phone number matching, IP searches, and online tools. Risk Operations Specialists are customer-focused, enhancing customers’ understanding of account processes while educating them on security and preventing losses for both the company and users. You will analyze data and make timely decisions on transaction and activity authenticity. Binance is dedicated to building an inclusive financial ecosystem and advancing financial freedom globally.

About Binance

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate restriction or dismissal decisions are made for each account reviewed (60%).
• Contact account holders to verify account activity, investigate concerns, and mitigate potential losses (10%).
• Continuously monitor cases and reports to identify emerging trends, and communicate relevant findings and insights to management (10%).
• Monitor account activity to detect unusual or suspicious behavior and take appropriate action to prevent fraudulent or unauthorized transactions (20%).

Requirements

• Minimum of 3–5 years of proven experience in high-risk, rule-based, or process-driven environments, preferably within financial services, fraud prevention, risk management, or compliance.
• Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks within transaction data.
• Hands-on experience conducting KYC (Know Your Customer), KYB (Know Your Business), and transaction-related investigations.
• Excellent written communication skills, with the ability to produce clear, concise, and well-supported case documentation and recommendations.
• Proven ability to make sound judgment calls and risk-based decisions in ambiguous situations while working with minimal supervision.
• Demonstrated ability to maintain a high level of accuracy, consistency, and attention to detail while performing effectively under pressure and managing competing priorities.
• Working knowledge of AML (Anti-Money Laundering) regulations, compliance requirements, and transaction monitoring best practices.
• Flexible and willing to support weekend coverage as part of a team operating on a 7-day schedule.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Benefit from a work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

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