Program Manager at GitLab

About GitLab

GitLab stands as the intelligent orchestration platform for DevSecOps, empowering organizations to significantly boost developer productivity, enhance operational efficiency, mitigate security and compliance risks, and accelerate digital transformation. Trusted by over 50 million registered users and more than 50% of the Fortune 100, GitLab enables faster and more secure software delivery. Our product principles extend to our team culture, where AI is embraced as a core productivity multiplier. All team members are expected to integrate AI into their daily workflows to drive efficiency, innovation, and impact. At GitLab, careers flourish, innovation thrives, and every voice is valued. Our high-performance culture, driven by strong values and continuous knowledge exchange, helps team members realize their full potential while collaborating with industry leaders to solve complex problems. Join us in co-creating the future of software development.

About the Role

This is a highly visible and customer-facing position within GitLab's Professional Services organization, which is part of the broader Customer Success team. You will collaborate with Professional Services Engineers, Project Managers, Engagement Managers, Technical Architects, Professional Services Operations, and the Sales Organization. A Program Manager at GitLab is responsible for overseeing and managing customer programs and a portfolio of interconnected projects. Your primary objective will be to ensure the successful delivery of client projects, including long-term strategic initiatives, while providing strategic guidance to both your team and the customer.

The Professional Services Program Manager reports directly to the Regional Delivery Manager.

Key Responsibilities

• Lead the successful delivery of multi-workstream professional services engagements for GitLab's largest and most strategic customers.
• Cultivate robust relationships with key customer stakeholders, including executive leaders, counterpart program/project managers, and engineering, development, and security teams.
• Develop a comprehensive delivery methodology that incorporates agile and project management best practices. Communicate this methodology effectively to key customer stakeholders and lead its execution by integrating customer and GitLab team members.
• Build and maintain continuous communication regarding the Program Roadmap, dependencies, and deliverables.
• Manage stakeholder expectations to secure approval for all project milestones.
• Define the overall program strategy, encompassing:
  • Program justification and anticipated benefits.
  • Clearly defined in-scope and out-of-scope projects.
  • Detailed timelines and schedules.
  • Resource allocation (e.g., number of teams, Project Managers, Professional Services Engineers, Technical Architects).
  • Identification of all relevant stakeholders.
  • Creation of a program-level RACI (Responsible, Accountable, Consulted, Informed) chart.
  • Definition of comprehensive Program Success Criteria.
  • Development of a Program Level Work Breakdown Structure (WBS) for all constituent projects.
  • Establishment of clear communication plans between projects and stakeholders.
  • Definition of the Program Escalation Path.
• Work closely with Engagement Managers to define workstreams when scoping larger customer programs, including reviewing proposals or Statements of Work prior to signature.
• Assist Regional Delivery Managers in creating and executing quarterly Objectives and Key Results (OKRs) aimed at optimizing all Project Manager processes.

Requirements

• Proficiency in forecasting and reporting key metrics.
• Demonstrated ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting.
• Capability to formulate, organize, monitor, and effectively manage inter-connected projects.
• Proven ability to manage budgets and timelines for long-term projects.
• Skill in developing long-term plans in collaboration with customers.
• Ability to partner with Engagement Managers and Architects to develop long-term strategies supporting customer adoption and transformation.
• Must obtain GitLab Project Management Certification within two months of starting the role.

GitLab embraces a remote-global work model.

How GitLab Supports Full-Time Employees

GitLab offers a comprehensive suite of benefits designed to support your health, financial well-being, and overall quality of life. These include:

• Flexible Paid Time Off (Unlimited PTO)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund (Learning Budget)
• Paid Parental Leave
• Home Office Support (Home Office Stipend)

We encourage candidates with diverse experience levels to apply, as many successful candidates may not meet every single listed requirement. Studies indicate that individuals from underrepresented groups may be hesitant to apply unless they meet all qualifications. If you are excited about this role, please submit your application and allow our recruiters to assess your qualifications.

Country Hiring Guidelines

GitLab proudly hires new team members from around the world. All of our roles are remote, though some positions may have specific location-based eligibility requirements. Our Talent Acquisition team is available to answer any location-related questions once you begin the recruiting process.

Privacy Policy & Equal Opportunity

Please review our Recruitment Privacy Policy; your privacy is important to us. GitLab is an equal opportunity workplace and an affirmative action employer, committed to a diverse and inclusive environment. Our policies and practices for recruitment, employment, career development, and advancement are solely merit-based, irrespective of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status, or any other legally protected characteristic. GitLab strictly prohibits discrimination or harassment based on these characteristics. Refer to GitLab's EEO Policy and EEO is the Law for more details. If you require accommodations due to a disability or special need during the recruiting process, please inform us.