OpenStack Engineering Manager at Canonical

About Canonical

Canonical is a leading provider of open source software and operating systems to global enterprise and technology markets. Our platform, Ubuntu, is widely adopted in groundbreaking enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We serve the world's leading public cloud and silicon providers, along with industry leaders across various sectors. As a pioneer of global distributed collaboration, Canonical boasts over 1200 colleagues in more than 75 countries, with very few office-based roles. Teams gather two to four times annually in diverse global locations for strategy and execution alignment. Canonical is a founder-led, profitable, and growing company.

About the Role

We are actively seeking an Engineering Manager for our BootStack team. This is an exceptional opportunity for a technologist passionate about Linux and Cloud technologies to build a thriving career with Canonical. You will be instrumental in driving success for those leveraging Ubuntu and other open source products. If you have an affinity for open source development and a passion for technology, you will enjoy collaborating with some of the industry's finest at Canonical.

The BootStack team is responsible for designing, building, and operating modern distributed systems on private infrastructure for our customers. This encompasses a broad range of technologies, from Kubernetes to OpenStack and everything in between, offering a fast-paced engineering environment with cutting-edge technology.

As a Cloud Engineering Manager for the BootStack team, you will manage engineers who oversee the day-to-day Managed Service of customer environments. Your responsibilities will include customer service management, managed services operations, and continuous product improvement engineering. Close collaboration with customers, product engineering, and operations teams is vital for success in this globally remote role.

Responsibilities

• Manage a growing engineering team to optimize both the quality and velocity of development and operations.
• Identify and meticulously measure team health indicators.
• Implement disciplined engineering and operations processes.
• Act as the representative for the BootStack team to stakeholders, customers, and external teams.
• Ensure the team maintains proper focus on priorities, milestones, and deliverables.
• Work to achieve service level agreements (SLAs) with customer deployments worldwide.
• Consistently deliver high-quality managed services in a timely manner.

Requirements

• Bachelor's (or equivalent) education in a technology related field.
• A proven professional track record in either software delivery using Python, Go, C, C++, Java, or similar languages, and/or extensive experience managing operations teams.
• Demonstrated experience with OpenStack.
• Strong commitment to robust testing methodologies and maintaining high code quality.
• Experience with Linux system administration; experience with Ubuntu or Debian is a significant advantage.
• Excellent communication and cooperation skills.
• Proficiency with agile software development methodologies.
• Experience working in and effectively managing distributed teams.
• Strong technical aptitude for understanding complex distributed systems.
• Extensive experience with cloud topologies and technologies.
• Ability to travel for team and company events, and customer meetings, typically 20% or less.

What We Offer Colleagues

Canonical considers geographical location, experience, and performance in determining compensation globally. Compensation is reviewed annually (more frequently for graduates and associates) to acknowledge outstanding performance. In addition to base pay, we provide a performance-driven annual bonus or commission. Our team members also receive additional benefits that reflect our values and ideals, designed to meet local needs and ensure global fairness.

• Distributed work environment with twice-yearly in-person team sprints.
• A personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Paid Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunities to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long-haul company events.

About Canonical

Canonical is a pioneering tech firm leading the global shift to open source. As the publisher of Ubuntu, a critical open-source project and platform for AI, IoT, and cloud computing, we are revolutionizing the software landscape. We recruit globally, setting a high standard for individuals joining our company. We expect excellence; to succeed, we must be the best at what we do. The majority of Canonical colleagues have worked remotely since our inception in 2004. Working here offers a step into the future, challenging you to think differently, work smarter, acquire new skills, and elevate your performance.

Canonical is an equal opportunity employer, proud to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and background creates a superior work environment and better products. Whatever your identity, your application will receive fair consideration.